Owen Rokes
Los Gatos,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Sales Lead
Tilly's Clothing Store
San Jose, CA
10.2023 - 01.2025
- Greeted customers, answered questions, and assisted with selections.
- Assisted other sales associates in providing excellent customer service.
- Addressed customer complaints and resolved conflicts to ensure satisfaction.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Provided training for new staff members on product features, benefits, and advantages.
- Organized merchandise displays to attract customers and promote sales.
- Ensured that the store was clean and organized at all times.
- Developed strong relationships with customers through effective communication skills.
- Handled special orders from vendors and suppliers efficiently while maintaining accuracy.
- Prepared reports on store performance metrics such as sale numbers or average transaction values.
- Provided in-depth information on product features so customers could make educated buying decisions.
Summer Camp Counselor
Saratoga Springs
Saratoga, CA
06.2023 - 08.2023
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Conducted safety checks on all equipment used by campers.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Organized games and sports activities to keep campers entertained.
- Collaborated with other counselors to create fun learning experiences for campers.
Education
Some College (No Degree) - Business Administration
West Valley College
Saratoga, CASkills
- Effective customer upselling
- Problem-solving aptitude
- Team building
- Opening and closing procedures
- Team member motivation
- Problem-solving abilities
- Cash Handling
- Sales Techniques
- Organizational Skills
- Active Listening
- Teamwork and Collaboration
Accomplishments
- Earned the rank of Eagle Scout in BSA.
- Promoted to the position of sales lead quickly after being hired
References
References available upon request.
Timeline
Sales Lead
Tilly's Clothing Store
10.2023 - 01.2025
Summer Camp Counselor
Saratoga Springs
06.2023 - 08.2023
Some College (No Degree) - Business Administration
West Valley College
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