Owin Laybourn
Grand Rapids,MI
Summary
Results-driven and highly motivated individual with a track record of exceptional performance and entrepreneurial success in the pressure washing industry. Known for outstanding people skills, an unwavering commitment to excellence, and a relentless drive to be the best in every endeavor.
Overview
4
4
years of professional experience
Work History
Server
The Old Goat
2022.11 - 2024.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host/Server Assistant
Maru Sushi & Grill
2020.01 - 2022.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Success Academy
Grand Rapids, MI05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Menu Memorization
- High-volume dining
- Sales Techniques
Timeline
Server
The Old Goat
2022.11 - 2024.07
Host/Server Assistant
Maru Sushi & Grill
2020.01 - 2022.10
High School Diploma -
Success Academy
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