OWT I M O T H Y GREENE

• Promote AI-driven SaaS solutions that streamline lead engagement, customer communications, appointment setting, and follow-ups for dealership sales and service departments.
• Speak directly with Owners, Presidents, and Directors of auto groups ranging from 5 to 50+ rooftops to uncover operational challenges and implement AI solutions.
• Guide high-level conversations around existing CRMs, customer workflows, and business metrics to position Hammer’s tools as essential upgrades.
• Navigate challenges caused by seasonal slumps, tariffs, economic shifts, and rising operational costs — offering scalable automation to improve ROI.
• Build long-term trust with stakeholders by aligning digital strategy with their dealership goals and group-wide performance expectations.

• Coordinated appointments for premium window and door replacement services, emphasizing the long-term value of Fibrex® material and energy-efficient custom-fit products.
• Handled high volumes of customers requesting to move or cancel appointments, proactively reinforcing the importance of the consultation to drive hold rates.
• Managed appointment logistics across multiple territories including North Carolina, Philadelphia, Maine, Connecticut, Rhode Island, Texas, Oklahoma, Colorado, and Arizona.
• Optimized scheduling to improve show rates, build trust, and close more deals for in-home consultants.
• Communicated consistently with customers via email and text to reduce appointment fallout.
• Recognized with the Mark Twain Award and Most Delightful Confirmer Award for excellence in communication and service.
• Selected for the annual performance trip two years in a row, following promotion to Logistics Manager.

• Handled inbound and outbound leads for customers seeking premium window and door replacements.
• Educated clients on the benefits of Renewal by Andersen’s Fibrex® composite windows, superior energy efficiency, and full-service process (consultation, manufacturing, installation).
• Overcame objections using needs-based discovery and expert product knowledge to close high-ticket sales.
• Consistently exceeded monthly performance targets and KPIs while building a base of repeat and referral customers.

• Sold digital marketing SaaS solutions including full-service social media management, online review responses, and branded content creation.
• Helped business owners manage their presence across key platforms to increase engagement and improve first impressions.
• Consulted clients on branding strategies, digital growth tools, and long-term visibility.
• Maintained strong client relationships while consistently exceeding performance metrics.

I trained new agents in communication, systems, and customer support for a large BPO services company, ensuring they were prepared to deliver outstanding service while meeting or exceeding sales and retention goals. I also taught conflict resolution and de-escalation strategies that strengthened customer loyalty.

• Trained incoming staff on customer interaction, sales strategy, systems use, and conflict resolution.
• Guided new agents in converting support calls into revenue opportunities through upselling and solution-oriented service.

In my earlier role at IBEX, I worked directly with customers using solution-based selling techniques while also mentoring peers and taking on leadership responsibilities in my supervisor’s absence.

• Utilized needs-based selling techniques to assess customer needs and close sales.
• Resolved technical issues, de-escalated conflict, and served as acting supervisor when needed.