Oxzana Ayala
Northern Virginia Oral, Maxillofacial & Implant Surgery, PC
Hyattsville,MD
6
years of professional experience
Experienced administrative professional with a strong background supporting leadership teams, coordinating operational activities, and maintaining accurate records and documentation. Demonstrated ability to manage calendars, organize meetings, coordinate travel, track inventories, and provide administrative support across multiple departments. Highly organized, detail-oriented, and proficient in managing competing priorities while delivering efficient and professional support.
Work History
Dental Treatment Coordinator
2 Years- Collaborated with oral surgeons to streamline communication regarding patient needs and treatment updates.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Managed insurance verification processes, ensuring accurate coverage information for patients prior to treatment.
- Coordinated patient scheduling and treatment plans to optimize clinic workflow and enhance patient satisfaction.
Interim Dental Office Manager
5 Months- Oversaw daily office operations during a management transition.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Collaborated closely with the surgeons to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Patient Coordinator
6 Months- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Coordinated patient scheduling and follow-up appointments to enhance operational efficiency.
Associate Team Lead
3 Years 3 Months- Led team in daily operations, ensuring optimal workflow and adherence to company standards.
- Served as a liaison between upper management and team members, effectively communicating goals, expectations, and updates.
- Monitored key performance indicators, providing insights to senior leadership for informed decision-making.
Education
Associate of Science - Biology
High School Diploma
Skills
HIPAA compliance
Office administration
Phone etiquette
Patient care coordination
Scheduling management
Treatment Planning
Case presentation
Verbal and written communication
Microsoft Excel
Microsoft PowerPoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Interim Dental Office Manager
Northern Virginia Oral, Maxillofacial, Implant Surgery, PC
09.2024 - 02.2025Read More
Dental Treatment Coordinator
Northern Virginia Oral, Maxillofacial & Implant Surgery, PC
06.2024 - CurrentRead More
Patient Coordinator
Northern Virginia Oral, Maxillofacial & Implant Surgery, PC
12.2023 - 06.2024Read More
Associate Team Lead
Whole Foods Market Inc
09.2020 - 12.2023Read More
Northern Virginia Community College
Associate of Science from Biology
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Washington Lee High School
High School Diploma
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