Ozzie Perez
Bolingbrook,IL
Summary
Hardworking sales management professional bringing 13+ years of experience in Optical industry environments combined with forward-thinking approach in order to drive sales while boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in a timely manner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
National Vision Inc
02.2020 - Current
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Optician
For Eyes Optical
02.2013 - 02.2020
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
High School Diploma -
J. Sterling Morton West
Berwyn, IL06.2004
Skills
- KPI Monitoring
- Operations
- Team Management
- Goals and Performance
- New Hire Onboarding
- Customer Service
- Product knowledge
- Staff training
- Performance monitoring
- Team Building and Development
- Performance Improvement
Accomplishments
Top GM for Sales
Certification
Optometric Technician Certified
Languages
Spanish
Native or Bilingual
Timeline
Assistant Sales Manager
National Vision Inc
02.2020 - Current
Optician
For Eyes Optical
02.2013 - 02.2020
High School Diploma -
J. Sterling Morton West
Optometric Technician Certified
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