Pa Lee
Fresno,CA
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
20
20
years of professional experience
Work History
General Manager
Dennys Restaurant
Fresno, CA
05.2024 - Current
- Directed operational strategies to enhance efficiency and overseas operations FOH and BOH.
- Managed cross-functional teams to achieve project deadlines and operational goals (P&L).
- Implemented process improvements that reduced costs and increased productivity.
- Developed training programs for staff, skill development on the new menus every three months.
- Managed budget, employee performance, training, schedules, inventories counts, bank deposits and etcs.
- Hold all employees accountable for their job responsibilities as well as deep cleaning charts daily prior their shift ends.
- Respond emails from and to HR, Payroll and upper management teams.
- Weekly zoom meetings/calls.
- Terminated employees and final checks within 72 hours.
- Customer service
- Review and response back to customer services with pros and cons ratings on googles and etc.
- Comparison last year sales and expecting sales.
- Sponsored school events, retail caters and etcs.
- CCP logs and shift walk thru daily’s
- Submit daily end of the sales to district managers by emails. Share sales to Google Drive to the directors and owners
Certified Swing Manager
Wendys
Clovis, CA
11.2023 - Current
- Secured money and prevented losses with effective register controls and careful cash handling.
- Focused food service team with clear objectives, careful monitoring and consistent leadership.
- Enhanced customer satisfaction by training employees in service strategies and improving engagement.
- Programmed budget to increase gross profit, lower labor hours, and meet supply budget.
- Trained new employees in company policies, procedures, and job-specific tasks during swing shift.
- Supervised swing shift in cleaning, sanitizing and organizing for optimal housekeeping.
- Managed swing shift operations by overseeing staff scheduling and workload distribution.
- Worked with team to manage flow of inventory and turn merchandise before sell thru dates.
- Monitored employee performance during swing shift, providing coaching and support as needed.
- Coordinated break schedules for employees while maintaining adequate coverage on floor.
- Supervised cash handling procedures to prevent theft or discrepancies in financial transactions.
- Ensured smooth shift transitions by communicating effectively with other managers and team members.
- Addressed customer issues or complaints promptly to maintain high levels of satisfaction.
- Checked in deliveries and coordinated storage of new inventory.
- Maintained shift logs by updating data sheets daily.
- Guided team in delivering fast, accurate and friendly service.
- Counted and verified bank deposits and recorded daily totals for sales, refunds and exchanges.
- Counted cash and receipts and completed bank deposits.
- Supported cleanliness by maintaining tidy and organized work area.
Pharmacy Assistant
Rite-Aid
Fresno, CA
01.2023 - 07.2023
- Safeguarded products by following proper medication storage practices and regulations.
- Used POS system to finalize sales, following proper cash handling policies and procedures.
- Observed correct labeling, counting and stocking functions.
- Ordered necessary pharmaceutical supplies when stock was low.
- Answered phone calls from customers and healthcare providers.
- Maintained compliance with HIPAA guidelines, OSHA regulations and contracting requirements.
- Stayed current with pharmacy production demands by maintaining appropriate inventory levels in work area.
- Checked expiration dates on medication stock regularly.
- Assisted customers by answering general pharmacy questions by telephone, email and in-person.
- Handled cash transactions and maintained accurate financial records.
- Updated knowledge of new medications through continuing education courses.
- Adhered to local, state, and federal regulations regarding pharmacies.
- Maintained clean and organized pharmacy workspaces and shelves.
- Assisted in filling and preparing prescriptions for oral medications.
- Performed routine clerical tasks, such as filing and data entry.
- Packaged medications for delivery or pickup by patients.
- Provided exceptional customer service to all pharmacy patrons.
- Maintained equipment in good working order with regular cleaning, sanitizing and maintenance inspections.
- Assisted pharmacists with completing orders by labeling bottles.
- Completed sales for pharmacy merchandise and filled prescriptions.
Associate
Amazon
Fresno, CA
10.2021 - 01.2023
- Kept back room neat and clean, removing debris and placing products in appropriate locations.
- Prevented delays by keeping supplies organized and equipment well-maintained.
- Counted items, reviewed packing lists and corrected discrepancies.
- Filled out forms with measurements, weight and product count.
- Promoted customer satisfaction, following packaging specifications and production standards.
- Maintained clean and orderly work areas, removing debris to reduce hazards.
- Provided support to packaging machine operator with product changeovers.
- Completed packing and order forms with relevant shipping information.
- Assembled boxes and other packaging materials as needed.
- Maintained clean workspace, adhering to safety regulations and protocols.
- Organized inventory to maintain efficient workflow in warehouse.
- Inspected items for defects before packing them in boxes.
- Performed quality checks on packaged items before shipping out to customers.
- Communicated effectively with coworkers to ensure smooth operations in packing department.
- Protected fragile items, securing items with padding.
- Labeled boxes and products accurately to prevent shipping errors.
- Updated records with documented measurements, weights, and material counts.
Nursing Assistant
CMC- Atrium Health
Charlotte, NC
11.2020 - 06.2021
- Monitored patient vital signs, including temperature, blood pressure, and respiration.
- Answered call lights to deliver or facilitate immediate patient care.
- Documented information in medical charts detailing care provided, medication requirements, and vital sign updates.
- Checked each resident routinely to deliver on personal care needs.
- Served and assisted with meals and recorded food and fluid intake per policy and procedures.
- Supported patient hygiene, dressing and hair care.
- Showed compassion and patience for patients' welfare.
- Assisted with admissions, discharges and transfers to maintain consistent care delivery.
- Changed bedding and linens regularly to maintain patient comfort and sanitation.
- Kept accurate records and handled confidential information with discretion.
- Prepared rooms for new admissions, ensuring all necessary supplies were stocked.
- Promoted positive atmosphere by interacting compassionately with patients.
- Helped patients in and out of bed and into wheelchairs with transfer belts or lift equipment.
- Documented patient information accurately in medical records.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Observed patients for changes in condition or behavior, reporting concerns promptly.
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools.
- Replenished supplies and personal hygiene items in patient rooms.
- Resolved patient issues by quickly responding to calls and emergencies.
EVS Supervisor
CMC- Atrium Health
Charlotte, NC
01.2019 - 12.2020
- Maintained performance by assigning daily work tasks to employees.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Monitored room occupancy and reported check-outs and vacancies to reservations team.
- Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
- Collaborated with front desk and maintenance teams to address any guest needs or room issues quickly.
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
- Conducted regular inspections of guest rooms and public spaces to maintain high standards of cleanliness.
- Assisted in hiring and training new housekeeping employees.
- Scheduled housekeeping staff shifts, ensuring adequate coverage for all areas.
- Ordered necessary cleaning supplies and equipment, maintaining inventory levels within budget constraints.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Trained new employees on proper cleaning techniques and procedures.
- Conducted regular meetings with housekeeping team members to discuss goals, expectations, and progress.
- Reviewed employee timesheets for accuracy before submitting payroll information to management.
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
- Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing.
- Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback.
- Provided ongoing feedback to team members on performance, offering constructive criticism where necessary.
- Delegated tasks to housekeeping team members, prioritizing daily workload efficiently.
- Supervised housekeeping staff to ensure cleanliness and sanitation of patient rooms.
- Fostered positive work environment through effective communication and teamwork among staff members.
Shift Manager
Mcdonalds
Clovis, CA
09.2005 - 01.2012
- Motivated employees using strategic leadership style.
- Resolved escalated inquiries and concerns for positive outcome.
- Upheld strict safety and security standards to protect consumers and assets.
- Coordinated fast, accurate service delivery to customers as head of [Number]-person shift.
- Secured monies against loss, keeping drawer cash low and properly using on-site safe.
- Kept operations smooth and professional with consistent opening, closing and shift change task lists.
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
- Kept inventory within optimal levels and organized for easy accessibility.
- Managed cash registers, balanced drawers, and prepared bank deposits.
- Prepared daily sales reports and submitted them to upper management for review.
- Trained new employees on company policies, procedures, and job responsibilities.
- Completed opening or closing duties depending on assigned shift times.
- Assessed team performance to encourage productivity.
- Ensured store cleanliness and compliance with safety standards during shift hours.
- Handled escalated customer issues to maintain customer satisfaction levels.
- Maintained positive work environment by promoting teamwork and open communication among staff members.
- Monitored employee performance and provided constructive feedback for improvement.
Education
High School - General Studies
Clovis High School
06.2007
LANGUAGE
Hmong
Conversational
Timeline
General Manager
Dennys Restaurant
05.2024 - Current
Certified Swing Manager
Wendys
11.2023 - Current
Pharmacy Assistant
Rite-Aid
01.2023 - 07.2023
Associate
Amazon
10.2021 - 01.2023
Nursing Assistant
CMC- Atrium Health
11.2020 - 06.2021
EVS Supervisor
CMC- Atrium Health
01.2019 - 12.2020
Shift Manager
Mcdonalds
09.2005 - 01.2012
High School - General Studies
Clovis High School