Pablo Guzman
Casa Grande,AZ
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in customer service. Demonstrated leadership by training team members and enhancing team performance. Skilled in problem-solving and collaboration, significantly contributing to workplace efficiency and customer satisfaction. Achieved notable improvements in service quality and team readiness.
Overview
2
2
years of professional experience
Work History
Team Member and Trainer
Chick-fil-A
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Diploma - Basic Academics
Apostolic Tabernacle Christian Academy
Casa Grande, AZ05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Cash handling
- Cleaning
- Leadership qualities
- Flexible schedule
- Heavy lifting
- Training and mentoring
- Order preparation
- Conflict resolution
Timeline
Team Member and Trainer
Chick-fil-A
03.2023 - Current
Diploma - Basic Academics
Apostolic Tabernacle Christian Academy
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