Carlos Montano
Bonney Lake
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving customer service satisfaction beyond expectations. Love to be hands on working towards problem solving in a timely and efficient manner. Always willing to learn and experience new tasks for personal growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lake Tapps Deli & Gas
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ensure the parking lot is neat and free of debris
- Operates propane pump safely and efficiently
- Pressure wash pump areas
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
On-Site Helper
BJ's Construction
06.2022 - 09.2022
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
Education
Auburn Graduation Alliance
Auburn, WASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- POS (4 Years)
- Cleaning
- Landscaping
- Basic Math
Languages
English
Native or Bilingual
Timeline
Sales Associate
Lake Tapps Deli & Gas
10.2022 - Current
On-Site Helper
BJ's Construction
06.2022 - 09.2022
Auburn Graduation Alliance
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