Pablo Ponce
Indio,CA
Summary
Proven track record in delivering exceptional customer service and maintaining high standards of order accuracy, honed at Nobu and JW Marriott Desert Springs Resort & Spa. Skilled in cash handling and guest engagement, adept at enhancing customer satisfaction and managing high-volume dining environments efficiently. Demonstrates a strong work ethic and exceptional teamwork abilities for optimal operational flow.
Overview
8
8
years of professional experience
Work History
Server
Nobu
Indian Wells, CA
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Valet
Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
01.2021 - 01.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Provided punctual, polite valet services to uphold professional standards.
- Answered guest's questions about property amenities and services.
Valet
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
01.2017 - 03.2019
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Helped guests unload and load luggage.
Education
GED -
Indio High School
Indio, CA06.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Order Accuracy
Timeline
Server
Nobu
02.2023 - Current
Valet
Agua Caliente Casino Resort & Spa
01.2021 - 01.2023
Valet
JW Marriott Desert Springs Resort & Spa
01.2017 - 03.2019
GED -
Indio High School