Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Pacee Faglie

Pacee Faglie

San Antonio

Summary

Dynamic sales professional with proven expertise in customer service and team leadership, honed at Dillard's. Adept at retail system operation and employee training, driving sales enhancement and operational efficiency. Successfully resolved customer issues and cultivated team performance, achieving a 20% increase in customer satisfaction. Skilled in task prioritization and contact follow-up.

Overview

4
4
years of professional experience

Work History

Sales Associate

Dillard's
San Antonio
06.2024 - 07.2025
  • Resolved customer complaints with professionalism and efficiency.
  • Answered incoming telephone calls to provide store, products and services information.
  • Delivered accurate product, pricing, and service information to customers.
  • Executed cashier responsibilities, including payment processing and change management.
  • Cultivated relationships with peers and management to enhance team performance.
  • Trained new employees on cash register operations, inventory management, and customer service protocols.

Assistant Manager

Family Dollar
Medina
07.2023 - 03.2024
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Assisted in managing daily store operations and staff scheduling.
  • Ensured compliance with safety regulations and store cleanliness standards.
  • Supervised daily operations including scheduling shifts, assigning duties.

Student Aide

Bandera High School
Bandera
09.2021 - 05.2023
  • Assisted teachers with classroom activities and student supervision
  • Supported administrative tasks in the school office
  • Maintained a clean and orderly classroom environment
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Maintained accurate records of student attendance, grades, and other data points.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Supported classroom teachers by managing files, preparing materials, and updating records.
  • Tutored students in course material to improve comprehension.

Education

High School Diploma -

Bk Cosmo of Cosmetology
Kerrville, TX
05.2024

Skills

  • Customer service
  • Team leadership
  • Retail system operation
  • Time management
  • Sales enhancement methods
  • Task prioritization
  • Employee training
  • Contact follow-up

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Sales Associate

Dillard's
06.2024 - 07.2025

Assistant Manager

Family Dollar
07.2023 - 03.2024

Student Aide

Bandera High School
09.2021 - 05.2023

High School Diploma -

Bk Cosmo of Cosmetology

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