PAIGE BALDWIN
Broomfield,CO
Summary
Dedicated professional with experience in healthcare and customer service environments. Proven ability to provide excellent customer care, communicate effectively, and remain organized in fast-paced settings. Recognized for reliability, attention to detail, and creating positive experiences through friendly, efficient service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Stem Ciders
Lafayette, CO
04.2025 - Current
- Deliver exceptional customer service in a fast-paced, high-volume restaurant environment.
- Assist management with onboarding and coaching team members to ensure consistency and guest satisfaction.
- Maintain accuracy in order entry, cash handling, and payment processing.
- Handle guest concerns professionally and resolve issues promptly.
Phlebotomist 1
Intermountain Healthcare
Lafayette, CO
09.2025 - 06.2026
- Perform venipuncture blood collections on a diverse population of patients.
- Maintain a safe and clean work environment by following company protocols and procedures.
- Provide excellent patient care by ensuring comfort during blood draw and ensuring accurate patient identification, specimen labeling, and proper handling of any samples.
- Processed and transported specimens to the laboratory for tracking and documentation.
Customer Experience Lead
MicroStar Logistics
Denver, CO
09.2021 - 09.2025
- Supports commercial channels through process, tools, and procedure implementation to enhance client satisfaction, onboarding, and account management.
- In-depth Data analytics using an Internal CRM and Excel to communicate an understanding of how a client operates. Creating monthly readouts to directly provide insight to company decisions.
- Develop and oversee training matrix implementation and improvements for the Customer Experience department.
- Provide excellent client support for technical, accounting and system database questions and concerns.
Inside Sales Rep
Jordan Terrell Group
Westminster, CO
12.2020 - 09.2021
- Create sales through understanding the customer’s needs to provide a solution to their home purchasing needs.
- Created and provided GANTT chart information to realtor and customer to provide realistic closing timelines.
Server/Bartender
Roots Catering & Events, Bogey's Bar & Grill, The Butchery, Greeley Chophouse
Various Locations
08.2016 - 12.2020
- Provided exceptional customer service, ensuring optimal dining experiences for guests.
- Coordinated food and beverage orders, maintaining efficient workflow during peak hours.
- Trained new staff on restaurant policies, procedures, and service standards.
- Streamlined table turnover processes, improving overall service efficiency.
Education
Bachelor's Degree - Audiology and Speech Language Pathology
University of Northern Colorado
Greeley, COSkills
- Strategic thinking
- Team management
- Attention to Detail
- Hospitality and Guest Satisfaction
- Working in fast-paced environments
Certification
Certified Phlebotomy Technician
TIPS Certified
Timeline
Phlebotomist 1
Intermountain Healthcare
09.2025 - 06.2026
Server
Stem Ciders
04.2025 - Current
Customer Experience Lead
MicroStar Logistics
09.2021 - 09.2025
Inside Sales Rep
Jordan Terrell Group
12.2020 - 09.2021
Server/Bartender
Roots Catering & Events, Bogey's Bar & Grill, The Butchery, Greeley Chophouse
08.2016 - 12.2020
Bachelor's Degree - Audiology and Speech Language Pathology
University of Northern Colorado