Summary
Overview
Work History
Education
Skills
Timeline
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Paige Batta

Tucson,AZ

Summary

Dynamic Customer Service Representative with a proven track record at Alorica and Circle K, excelling in high-stress situations and developing impactful customer service training. Skilled in complaint handling and computer literacy, I've significantly enhanced client satisfaction and loyalty through critical thinking and active listening. My approach has consistently resulted in exceeding service standards and fostering strong client relationships. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
Tucson, AZ
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Served as peer support when new hires were introduced to the production floor.

Customer Service Representative

Circle K
Tucson, AZ
04.2023 - 11.2023
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2019

Skills

  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Call center experience
  • Complaint Handling
  • Computer literacy
  • Staff education and training
  • Client Account Navigation

Timeline

Customer Service Representative

Alorica
02.2024 - Current

Customer Service Representative

Circle K
04.2023 - 11.2023

High School Diploma -

Penn Foster Career School
Paige Batta