Paige Bertges
Mercer,USA
Summary
Recognized for effective communication and maintaining in-depth product knowledge. Committed to enhancing customer satisfaction and fostering strong client relationships. Motivated team player eager to embrace new challenges and contribute to organizational success.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments.
Overview
12
12
years of professional experience
Work History
Sales Associate
Reaching Up and Reaching Out
Twice Blessed, Mercer, PA
05.2026 - Current
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to meet monthly sales targets and improve overall performance.
- Trained new staff on effective sales techniques and company policies to enhance team productivity.
- Assisted in inventory management, ensuring accurate product availability for sales initiatives.
Customer Service Representative
Diehl Collision Center of Grove City
Grove City, PA
07.2023 - 01.2024
- Utilized active listening to understand client needs and enhance satisfaction
- Professional Telephone Demeanor
- Client Relations
- Conflict Resolution
- Positive and Professional
- Prioritization
- Managed scheduling and calendaring for appointments
- Applied grammar skills in written communications
- Coordinated scheduling and calendaring for appointments to ensure efficient client service
Housekeeping and Laundry Attendant
TownePlace Suites by Marriott
Grove City, PA
03.2023 - 07.2023
- Organized supplies for use based on expected customer needs.
- Adhered to cleaning protocol, enhancing per-room labor efficiency while ensuring hotel quality standards.
- Delivered excellent customer service, contributing to high guest satisfaction levels.
- Kept service carts well-stocked and organized, enabling efficient and timely cleaning operations.
- Reported any maintenance issues to the manager immediately.
Co-Owner
Canon's Detailing Services
Mercer, PA
05.2017 - 03.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created business plans to guide strategic decisions toward long-term objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Developed strategies that enhanced customer loyalty and satisfaction.
- Coordinated special events such as product launches or promotional campaigns.
- Assessed customer needs through effective communication.
- Engaged with team members to explore new business opportunities.
- Resolved customer issues promptly, contributing to high levels of satisfaction through knowledgeable and friendly service.
General Warehouse Laborer
International Timber & Veneer
Jackson Center, PA
01.2015 - 01.2021
- Tracked incoming and outgoing products to maintain accurate inventory records, ensuring efficient stock management.
- Packaged finished products for shipping through shrink-wrapping, boxing, and labeling to prepare items for timely delivery.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Stacked and stored cargo in transit sheds, ship holds, and warehouses according to organizational procedures for optimal space utilization.
Waitress
Countyline Cafe
Hadley, PA
01.2019 - 01.2020
- Brought food and beverages to tables in a timely manner.
- Served food and beverages promptly to enhance dining experience.
- Informed customers about specials, upselling additional food and drink items.
- Engaged customers with inquiries and special recommendations to boost sales.
- Resolved customer concerns swiftly and escalated issues to management for effective resolution.
Housekeeping Aide
Avalon Springs
Mercer, PA
04.2016 - 11.2017
- Maintained cleanliness and sanitation standards across all resident areas.
- Assisted in organizing housekeeping supplies and equipment for optimal efficiency.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Cultivated a reputation for exceptional hospitality in the local community by consistently exceeding expectations of both first-time visitors and loyal returning guests alike.
Bed and Breakfast Operator
Spring Valley Golf and Lodge
Mercer, PA
01.2015 - 10.2016
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted guests at check-in, offering information on services to enhance their stay.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to maintain hygiene and comfort.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Returned rooms to occupant-ready status to satisfy future guests.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Reported maintenance issues to the supervisor immediately.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Restored rooms to occupant-ready status, ensuring guest satisfaction and prompt availability.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Maintained cleanliness and organization of work areas for efficient operations. at all times while adhering to safety regulations.
Housekeeper
Holiday Inn Express Hotel Suites
Mercer, PA
06.2014 - 09.2015
- Reported damage or theft of hotel property to management, facilitating prompt action.
- Coordinated with maintenance team on repairs, ensuring timely resolution of specific damages.
- Coordinated with maintenance team regarding specific damages requiring repair to ensure timely resolution.
- Ensured cleanliness and organization of guest rooms and public areas, enhancing guest satisfaction.
Education
High School Diploma -
Mercer Area Senior High School
Mercer, PA06-2013
Personal Finance Education Program -
Commonwealth of Pennsylvania
PA03-2026
11 Week Life Skills Workshop -
Commonwealth of Pennsylvania
02-2026
60 Hours of Pathways To Success -
Commonwealth of Pennsylvania
12-2025
OSHA Construction Training Course -
Commonwealth of Pennsylvania
02-2026
ServSafe Food Protection -
Commonwealth of Pennsylvania
04-2026
Certified Traffic Control Flagger -
Commonwealth of Pennsylvania
05-2026
Skills
- Consultative Sales
- Sales Strategy
- Product Knowledge
- Customer Engagement
- Complaint Resolution
- Report creation
- Stress Management
- Positive Mindset
- Customer Engagement
Timeline
Sales Associate
Reaching Up and Reaching Out
05.2026 - Current
Customer Service Representative
Diehl Collision Center of Grove City
07.2023 - 01.2024
Housekeeping and Laundry Attendant
TownePlace Suites by Marriott
03.2023 - 07.2023
Waitress
Countyline Cafe
01.2019 - 01.2020
Co-Owner
Canon's Detailing Services
05.2017 - 03.2023
Housekeeping Aide
Avalon Springs
04.2016 - 11.2017
General Warehouse Laborer
International Timber & Veneer
01.2015 - 01.2021
Bed and Breakfast Operator
Spring Valley Golf and Lodge
01.2015 - 10.2016
Housekeeper
Holiday Inn Express Hotel Suites
06.2014 - 09.2015
High School Diploma -
Mercer Area Senior High School
Personal Finance Education Program -
Commonwealth of Pennsylvania
11 Week Life Skills Workshop -
Commonwealth of Pennsylvania
60 Hours of Pathways To Success -
Commonwealth of Pennsylvania
OSHA Construction Training Course -
Commonwealth of Pennsylvania
ServSafe Food Protection -
Commonwealth of Pennsylvania
Certified Traffic Control Flagger -
Commonwealth of Pennsylvania