Summary
Overview
Work History
Education
Skills
Timeline
Manager

Paige Bourque

Houma,LA

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Just 4 Him Men’s Haircuts. Excelled in enhancing customer satisfaction and boosting team performance through innovative strategies. Skilled in verbal communication and adaptability, adept at driving strategic decisions and fostering positive client relationships. Demonstrated success in staff development and conflict resolution, significantly improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Manager

Just 4 Him Men’s Haircuts
11.2018 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Registered Behavioral Technician

Touchstone
10.2016 - 07.2018
  • Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
  • Supported clients in achieving their goals through consistent data collection and analysis.
  • Increased client engagement by employing creative and age-appropriate activities during sessions.
  • Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
  • Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
  • Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
  • Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
  • Promoted a safe environment, ensuring adherence to agency policies and procedures.
  • Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.

Education

Cosmetology - Cosmetology Education

South Louisiana Beauty College
Houma, LA
02.2014

Terrebonne High School
Houma, LA
05.2012

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Effective Communication
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving

Timeline

Manager

Just 4 Him Men’s Haircuts
11.2018 - 09.2024

Registered Behavioral Technician

Touchstone
10.2016 - 07.2018

Cosmetology - Cosmetology Education

South Louisiana Beauty College

Terrebonne High School

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Paige Bourque