Paige Campbell
Howey-in-the-Hills,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service at Bjs Brew House. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Skilled in cash handling and time management, consistently delivering exceptional service while fostering strong relationships with clients. Committed to creating welcoming environments and improving operational efficiency.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Lake Buena Vista Condo Sales
05.2019 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
FOH Manager
Bjs Brew House
Orlando, FL
02.2014 - 2017
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Server
Carrabbas
Orlando, FL
01.2010 - 2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - Political Science
Valencia College
Orlando, FLHigh School Diploma -
Freedom High School
Orlando, FL05.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Timeline
Front Desk Receptionist
Lake Buena Vista Condo Sales
05.2019 - 09.2021
FOH Manager
Bjs Brew House
02.2014 - 2017
Server
Carrabbas
01.2010 - 2014
No Degree - Political Science
Valencia College
High School Diploma -
Freedom High School