Paige Gallardo
Customer Services
Miami
Summary
Hardworking and driven associate with seven years background in customer service. Proven to enhance guest experiences and increase repeat clientele at Clique Hospitality, I excel in efficient multitasking and exceptional customer service. Leveraging strong communication skills and a sales strategy, I consistently deliver proactive service and resolve complaints, contributing to the success of high-volume events and maintaining high standards of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Clique Hospitality
2022.05 - 2024.09
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Bartender
Whiskey Girl
2023.12 - 2024.07
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Concierge
Rosewood Luxury Hotel & Resorts Group
2019.11 - 2022.03
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with special needs or requests.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Spa Attendant
Rosewood Hotels And Resorts L.L.C.
2017.04 - 2018.05
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
Education
Associate of Arts - Communication Studies
Santa Barbara City College
Santa Barbara, CA05.2021
Skills
Speed and Efficiency
Customer Service
Strong Communication Skills
Sales strategy
Complaint resolution
Efficient multitasking
Stress Tolerance
Exceptional customer service
Timeline
Bartender
Whiskey Girl
2023.12 - 2024.07
Cocktail Server
Clique Hospitality
2022.05 - 2024.09
Concierge
Rosewood Luxury Hotel & Resorts Group
2019.11 - 2022.03
Spa Attendant
Rosewood Hotels And Resorts L.L.C.
2017.04 - 2018.05
Associate of Arts - Communication Studies
Santa Barbara City College
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