Paige Haubner
Addison
Summary
Professional customer service representative experienced in fast-paced work environments. Skilled in addressing customer concerns with high efficiency and maintaining client satisfaction. Honest and dependable team player with a strong focus in seamless collaboration and the ability to adapt in a dynamic space. Demonstrated excellent multitasking abilities and consistent positive approach to work tasks.
Overview
9
9
years of professional experience
Work History
Front Desk Representative
Hyatt Place Chicago/Itasca
Itasca, IL
07.2025 - Current
- Processes reservation check-ins and check-outs using Colleague Advantage and Opera.
- Monitors breakfast by making rounds, refilling food and beverages, and keeping the lobby clean and sanitized.
- Resolves issues with guest reservations, including date changes, refunds, room type corrections, and extensions.
- Communicates guest requests to Housekeeping and Engineering to ensure quick service and overall guest satisfaction.
Front Desk Agent / Starbucks Barista
Sheraton Suites Chicago O'Hare
Rosemont, Illinois
08.2022 - 03.2023
- Processed reservation check-ins and check-outs using LightSpeed.
- Provided a welcoming environment, encouraging guests to feel comfortable in coming to the front desk with inquiries for the entirety of their stay.
- Addressed guest concerns with care and professionalism, maintaining a high level of customer satisfaction.
- Operated the lobby's market and Starbucks by preparing drink orders and restocking product.
- Emailed authorization forms and processed all necessary payments when forms were received.
Social Media Marketer
Jarosch Bakery
Elk Grove Village, Illinois
07.2021 - 08.2022
- Photographed baked goods and edited the photos for future social media use and/or uploading to the bakery's website.
- Posted daily Instagram stories to boost customer engagement.
- Planned out posts for both Instagram and Facebook to advertise daily, weekly, and monthly specials, as well as market new and recurring products.
- Managed the bakery's online store, including uploading product photos to Shopify, updating pre-existing items, and adding new baked goods.
- Maintained the company's website through WordPress, creating new pages and updating outdated information.
- Designed in-store and digital advertisements using Canva, providing great detail to grammar, design, and marketability.
Order Processor + Packer
Jarosch Bakery
Elk Grove Village, Illinois
01.2017 - 07.2021
- Provided customers with accurate information about general store information and efficiently processing their final orders.
- Responsible for running production at the end of the night to catch technical errors and prepare for the following day's order packing.
- Packed orders with strong attention to detail to ensure total accuracy.
- Implemented new organizational methods for peak busy days, shortening wait times and improving customer satisfaction.
- Supervised front-end staff and lead team in completing in-store tasks.
Education
Bachelor's - Graphic Information Technology (Full-Stack Web Development)
Arizona State University
07.2025
General Education - undefined
College of Dupage
12.2022
Skills
- Customer service
- Organization
- Communication
- Self management
- Microsoft office
- Hospitality service expertise
- Comprehension
- Problem solving
- Digital literacy
- Adaptability
- Evaluation
- Conflict management
- Guest accommodations
- Property management systems
- Transaction processing
Timeline
Front Desk Representative
Hyatt Place Chicago/Itasca
07.2025 - Current
Front Desk Agent / Starbucks Barista
Sheraton Suites Chicago O'Hare
08.2022 - 03.2023
Social Media Marketer
Jarosch Bakery
07.2021 - 08.2022
Order Processor + Packer
Jarosch Bakery
01.2017 - 07.2021
General Education - undefined
College of Dupage
Bachelor's - Graphic Information Technology (Full-Stack Web Development)
Arizona State University