Skilled problem solver with strong cash handling abilities, consistently cultivating a positive work environment and driving operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
City Brew Coffee
Bozeman
06.2024 - Current
Provided training to new employees on company policies and procedures.
Maintained a safe working environment by enforcing safety regulations.
Supervised a team of 20 employees and provided ongoing training to ensure high levels of customer satisfaction.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Coordinated with vendors to secure product availability at competitive prices.
Barista Shift Supervisor
City Brew Coffee
Bozeman
08.2022 - 06.2024
Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Assisted customers in selecting beverages based on their preferences.
Barista
Human Bean
Clackamas
03.2019 - 01.2022
Provided excellent customer service by responding to inquiries quickly and professionally.
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Stocked shelves with ingredients needed to make coffee drinks.