Paige McMahan
Greenwood,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Abbeville Area Rehab And Wellness
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Established administrative work procedures to track staff's daily tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
Enrollment/Senior Billing Representative
Express Scripts Pharmacy
11.2021 - 08.2023
- Handled customer service inquiries in person, via telephone and through email.
- Collected patient co-pay and issued receipt to confirm payment.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to customer concerns and questions on daily basis.
Patient Service Coordinator
Cora Physical Therapy
03.2016 - 06.2018
- Communicated with primary care offices and insurance companies to obtain authorization.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Managed patient registration process, confirming data accuracy and completeness.
- Contacted insurance company to verify patient coverage before visit.
- Built and maintained positive working relationships with patients and staff.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Patient Access Specialist
Advance Spine And Neurosurgical Assocaites
03.2016 - 06.2018
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Provided excellent customer service to patients and medical staff.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified patient insurance eligibility and entered patient information into system.
- Prepared patient identification band and completed admissions papers.
Patient Service Representative
Self Regional Healthcare
08.2010 - 03.2016
- Answered incoming calls, scheduled appointments and filed medical records.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Built and maintained positive working relationships with patients and staff.
- Balanced deposits and credit card payments each day.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients in filling out check-in and payment paperwork.
Education
No Degree - Business
Lander University
Greenwood, SCSkills
- Verbal Communication
- Account Management
- Database entry
- Confidentiality and Data Protection
- Appointment Scheduling
- Medical Billing
- Prioritization
- High Volume Phone Inquiries
- Schedule Management
- Data organization
- Workers' compensation
- Computer Skills
Timeline
Administrative Assistant
Abbeville Area Rehab And Wellness
08.2023 - Current
Enrollment/Senior Billing Representative
Express Scripts Pharmacy
11.2021 - 08.2023
Patient Service Coordinator
Cora Physical Therapy
03.2016 - 06.2018
Patient Access Specialist
Advance Spine And Neurosurgical Assocaites
03.2016 - 06.2018
Patient Service Representative
Self Regional Healthcare
08.2010 - 03.2016
No Degree - Business
Lander University
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