Paige Neel
Tulsa,OK
Summary
Dynamic Shift Leader with proven expertise in staff supervision and conflict resolution honed at Mazzios. Excelled in optimizing team performance and enhancing customer satisfaction through effective training and scheduling. Skilled in cash handling and fostering a safe work environment, significantly contributing to the company's smooth operation and profitability.
Overview
5
5
years of professional experience
Work History
Shift Leader
Mazzios
12.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Assistant Manager
T-Mobile
06.2019 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Diploma -
Claremore High School
Claremore, OK05.2019
Skills
- Cash handling
- Team leadership
- Training assistance
- Conflict resolution
- Staff supervision
- Employee scheduling
- Task prioritization
Timeline
Shift Leader
Mazzios
12.2021 - Current
Assistant Manager
T-Mobile
06.2019 - 11.2021
Diploma -
Claremore High School
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