Paige Parhamovich
Aurora,OH
Summary
Proven track record in enhancing client satisfaction and loyalty, notably at HPOne, by leveraging exceptional customer engagement and licensed insurance expertise. Excelled in client relations and account management, achieving significant sales targets and fostering a loyal clientele. Skilled in active listening and industry trend awareness, consistently outperforming goals through strategic client prospecting and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
HPOne
Remote
09.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
Permanent Makeup Artist
Brow Babe Paige LLC
Chagrin Falls, OH
05.2023 - Current
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Supported salon operations by maintaining an inventory of necessary supplies and equipment.
- Performed corrective procedures to improve the appearance of previous permanent makeup applications.
- Stayed current on industry trends and advancements in techniques, ensuring cutting-edge services for clients.
- Attended professional development workshops to continuously refine my skills as a Permanent Makeup Artist.
- Guided clients in selecting appropriate pigment colors based on skin tone, personal style, and desired outcomes.
- Assisted in marketing efforts by taking before-and-after photos of completed work for promotional materials.
- Established a loyal clientele base by delivering consistent, high-quality results for various permanent makeup services.
Customer Service Manager
My Health Group
Remote
09.2022 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Insurance Sales Agent
Too Healthcare Options Inc
Boca Raton, FL
07.2018 - 08.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Education
Nursing
Bryant And Stratton College-Solon
Solon, OHDiploma -
Nordonia High School
Macedonia, OHKent State University
Kent, OHSkills
- Client Relations
- Account Management
- Data Entry
- Client Prospecting
- Customer Engagement
- Licensed Insurance Agent
- Strong Problem Solver
- Active listening abilities
- Industry trend awareness
Certification
- Standard- CPR/AED Certified
- Bloodborne Pathogens Certified
- Microblading Certified
- Powder Brows Certified
- Fine Line/Tiny Tattoos Certified
Timeline
Insurance Agent
HPOne
09.2023 - Current
Permanent Makeup Artist
Brow Babe Paige LLC
05.2023 - Current
Customer Service Manager
My Health Group
09.2022 - 07.2023
Insurance Sales Agent
Too Healthcare Options Inc
07.2018 - 08.2022
Nursing
Bryant And Stratton College-Solon
Diploma -
Nordonia High School
Kent State University