Paige Rivera
Modesto,CA
Summary
Experienced customer service manager with a proven track record at Ulta Beauty Inc., excelling in guest service and financial management. Enhanced client retention through innovative marketing strategies and guest satisfaction. Skilled in problem-solving and task organization, driving operational efficiency and fostering strong client relationships. Committed to delivering exceptional customer experiences and business performance.
Overview
2026
2026
years of professional experience
Work History
Salon Manager
Ulta Beauty Inc.
- Oversaw daily salon operations, ensuring exceptional customer service and client satisfaction.
- Implemented operational processes that improved efficiency and streamlined appointment scheduling.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Goal planning using company metrics and excel spreadsheets.
- Attended and facilitated meetings and trainings.
Owner/stylist
Paige at To Dye For Hair Studio
11.2020 - Current
- Managed daily operations and ensured high-quality service delivery in hair studio.
- Monitored financial performance, managing budgets to maintain profitability of the studio.
- Implemented salon software systems for scheduling, billing, and customer relationship management.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved guest complaints about service or style.
- Entrusted to handle confidential and sensitive situations in professional matter.
Cashier
Pro Beauty Supply
Modesto, CA
03.2008 - 11.2010
- Provided exceptional customer service by addressing inquiries and resolving issues
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Modesto Christian High School
Modesto, CA05.2008
Cosmetology -
Paul Mitchell The School
Modesto, CASkills
- Customer service
- Problem-solving skills
- Customer needs assessment
- Scheduling
- Financial management
- Business development strategy
- Advanced interpersonal skills
- Conflict mediation
- Accurate money handling
- Perform well in high-demand, fast-paced environments
- Meetings and reservations
- Team collaboration
Timeline
Owner/stylist
Paige at To Dye For Hair Studio
11.2020 - Current
Cashier
Pro Beauty Supply
03.2008 - 11.2010
Salon Manager
Ulta Beauty Inc.
High School Diploma -
Modesto Christian High School
Cosmetology -
Paul Mitchell The School