Paige Robins
New Orleans
Summary
Experienced operations and management professional who thrives on problem solving, team leadership, and creating positive experiences for both employees and guests. Skilled at managing competing priorities, improving processes, and navigating operational challenges with a calm, solutions focused approach. Brings experience in staffing, scheduling, employee development, and day to day operations, with a reputation for adaptability, organization, and getting things done.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Copper Vine Wine Pub & Inn
11.2025 - Current
- Oversee daily operations for a luxury boutique inn, restaurant, and private events program, leading a team of 60+ employees and ensuring seamless guest experiences across all areas of the business.
- Develop and manage labor schedules using sales forecasting, labor targets, and business trends to maintain staffing levels within budget while supporting operational needs and service standards.
- Lead hiring and onboarding across all departments, including recruiting, interviewing, orientation, training, and performance coaching.
- Manage employee relations, guest recovery, and day-to-day operational challenges, resolving issues proactively while maintaining high service standards and team morale.
Dining Room Manager
Link Restaurant Group
01.2024 - 11.2025
- Managed daily operations in a high-volume fine dining environment with a focus on efficiency and service execution
- Built and maintained staff schedules aligned with business needs and labor targets
- Led pre-shift meetings to communicate priorities, updates, and expectations
- Handled guest concerns and service recovery with professionalism and discretion
- Supported hiring, onboarding, and development of front-of-house staff
- Coordinated reservations and optimized guest flow using OpenTable
Server
Four Seasons Hotels and Resorts
09.2023 - 01.2024
- Delivered personalized, Forbes Standard guest service by anticipating needs, building rapport, and creating memorable experiences for guests throughout their stay.
- Maintained exceptional standards of professionalism, attention to detail, and service execution in a fast-paced luxury hospitality environment.
- Consistently upheld brand standards while managing guest concerns with discretion, empathy, and a commitment to exceeding expectations.
Dining Room Manager
Solstice
07.2020 - 05.2022
- Oversaw daily dining room operations, ensuring exceptional guest experiences and service quality.
- Coordinated scheduling, reservations, and daily service logistics
- Built strong relationships with guests, vendors, and team members
- Trained and mentored staff on service standards, enhancing team performance and efficiency.
Education
Associate of Science -
Portland Community College
Portland, ORSkills
- Calendar Management & Scheduling
- Sales Forecasting & Labor Planning
- Hiring, Onboarding & Staff Development
- Employee Relations & Performance Management
- Event Coordination & Operations Management
- Guest Recovery & Customer Service
- Microsoft Office Suite & Google Workspace
- OpenTable, Cloudbeds, TripleSeat, Toast POS
Timeline
Assistant General Manager
Copper Vine Wine Pub & Inn
11.2025 - Current
Dining Room Manager
Link Restaurant Group
01.2024 - 11.2025
Server
Four Seasons Hotels and Resorts
09.2023 - 01.2024
Dining Room Manager
Solstice
07.2020 - 05.2022
Associate of Science -
Portland Community College