Paige Smart
Jacksonville Beach
Summary
Honest and dependable employee with a strong work ethic looking to keep efficiency as well as positive customer response. While maintaining multiple tasks at once with no confusion. Such as customer relations, ordering, stocking, as well as accurate payment processing.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ulta Beauty Inc.
Jacksonville
09.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guidance to enhance customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
Receptionist /Legal Secretary
Rolfe and Lobello
Jacksonville
04.2023 - 06.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Added new material to file records or created new records.
- Maintained organized filing system of paper and electronic documents.
- properly used all security measures while handling confidential information.
- Collected payments and provided accurate change.
- Managed multiple calendars and contacts using computer software.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Receptionist / Cashier
Butler Toyota
Jacksonville
08.2022 - 03.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Server / Hostess
Jazzy's resteraunt and lounge
Jacksonville
06.2020 - 10.2021
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Frank H. Peterson Academies
Jacksonville, FL05.2019
Skills
- POS Systems
- Customer Service
- Cash Handling
- Honest and Ethical
- Feedback Acceptance
- Policies and Procedures
- Payment Processing
- Credits and Refunds
- Customer Relations
- Complaint Resolution
- Cooperative Attitude
- Ordering and Stocking
Timeline
Customer Service Representative
Ulta Beauty Inc.
09.2025 - Current
Receptionist /Legal Secretary
Rolfe and Lobello
04.2023 - 06.2023
Receptionist / Cashier
Butler Toyota
08.2022 - 03.2023
Server / Hostess
Jazzy's resteraunt and lounge
06.2020 - 10.2021
High School Diploma -
Frank H. Peterson Academies