Paiton Van
Bloomington,IL
Summary
Dynamic professional with a strong background in guest relations and service coordination at The Westside Blono. Proven ability to enhance customer satisfaction through effective communication and reservation management. Skilled in maintaining a welcoming atmosphere while collaborating with team members to optimize dining experiences and ensure operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Host
The Westside Blono
08.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated effectively with kitchen and wait staff to coordinate service.
- Assisted in maintaining cleanliness and organization of dining area.
- Monitored dining environment for comfort, addressing issues proactively.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Kennel Technician
Paradise Pet Hotel & Day Spa
06.2024 - 08.2024
- Provided daily care and feeding for a variety of animals, ensuring health and well-being.
- Maintained cleanliness of kennel facilities, adhering to sanitation protocols and safety standards.
- Assisted in monitoring animal behavior, identifying signs of distress or illness for timely reporting.
- Collaborated with veterinary staff during examinations and treatments, ensuring animals received necessary care.
- Engaged with pet owners to address concerns and provide updates on their pets' condition and care.
- Implemented enrichment activities to promote physical exercise and mental stimulation for the animals in care.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Team Member
Moe's Southwest Grille
10.2023 - 05.2024
- Assisted team in daily operational tasks, ensuring smooth workflow and adherence to safety protocols.
- Collaborated with colleagues to maintain inventory levels and manage stock organization effectively.
- Operated various tools and equipment to support production processes while adhering to quality standards.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service experience.
- Maintained cleanliness and organization of work areas, promoting a safe environment for all team members.
- Learned all required tasks quickly to maximize performance.
Education
No Degree - Actuarial Science
Heartland Community College
Normal, Illinois, IL05-2029
High School Diploma -
Bloomington High School
Bloomington03-2024
Skills
- Guest relations
- Reservation management
- Service coordination
- Dining area maintenance
- Phone etiquette
- Team collaboration
- Animal care knowledge
- Communication skills
- Customer service
Affiliations
I was involved in the Black student union. I have done volunteer work, were I was Captain of the cheer team in high school. I have also volunteered through the Jules Foundation.
Timeline
Host
The Westside Blono
08.2024 - Current
Kennel Technician
Paradise Pet Hotel & Day Spa
06.2024 - 08.2024
Team Member
Moe's Southwest Grille
10.2023 - 05.2024
No Degree - Actuarial Science
Heartland Community College
High School Diploma -
Bloomington High School