PAULINA JACQUEZ
Law Firm
Sacramento,CA
10
years of professional experience
Motivated healthcare professional currently completing an Associate Degree in Allied Health and Certificate in Health Unit Coordination at Charter College. Strong organizational and communication skills developed through experience in administrative support and customer service. Proficient in Microsoft Office applications, medical terminology, scheduling, and office operations. Recognized for attention to detail, professionalism, and the ability to learn new technology quickly. Committed to providing exceptional patient service while supporting healthcare teams in delivering quality care.
Work History
Receptionist
2 Years 3 Months- Greet visitors and clients and answer questions and requests.
- Answer central telephone system and direct calls accordingly.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Help office staff prepare reports and enter end of month time for lawyers and lobbyists.
- Assist accounting department with checks, mail, and scanning.
- Receive and distribute mail correspondence between departments and personnel.
- Clerical duties such as filing, scanning and faxing.
- Responsible for setting up conference rooms.
Cashier
4 Months- Operate cash register for cash and credit card transactions with excellent accuracy levels.
- Work flexible schedules and extra shifts to meet business needs.
- Help customers complete purchases, locate items, and join reward programs.
- Assist customers with returns, refunds and resolving transaction issues.
- Balance out cash register.
Customer Relations Specialist
8 Months- Process customer transactions, including deposits, withdrawals, loan payments and transfers from customers' accounts as directed.
- Balance cash drawer, adhering to all policies and procedures.
Concierge Representative
3 Years 2 Months- Verify callers and sensitive information.
- Provide information regarding doctors in network with plans and local to member.
- Assist with membership changes during open enrollment and qualifying life events.
- Document and track member interactions and transfers in notes.
- Answer member concerns regarding benefits, doctors, and claims.
- Accept payments over the phone.
Education
High School Diploma
Associate of Science - Allied Health
Skills
• Patient Communication and Customer Service
• Medical Terminology
• Electronic Health Records and Healthcare Software
• Appointment Scheduling and Coordination
• Microsoft Word
Excel
Outlook
and PowerPoint
• Written and Verbal Communication
• Administrative and Office Support
• Data Entry and Record Management
• Multiline Phone Systems
• Organization and Time Management
• Attention to Detail
• Problem Solving and Critical Thinking
• Team Collaboration
• Adaptability and Willingness to Learn New Technology
• Professionalism and Confidentiality
Timeline
Receptionist
Law Firm
03.2024 - CurrentRead More
Cashier
Grocery Outlet
09.2023 - 01.2024Read More
Customer Relations Specialist
Community Choice Financial
11.2022 - 07.2023Read More
Concierge Representative
Blue Shield of California
12.2016 - 02.2020Read More
Yolo High
High School Diploma
Read More
Charter College
Associate of Science from Allied Health
Read More