Palani Kumar Guna Chinnamarudhappan
Rockville,MD
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams.Skilled in solving complicated issues and making proactive operational changes. Professional retail leader with significant experience in sales and team management. Skilled in driving customer satisfaction, inventory control, and visual merchandising. Focused on fostering teamwork and adapting to changing retail environments. Known for reliability, problem-solving, and achieving sales targets.Reliable and adaptable, known for strong leadership and effective communication skills. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
17
17
years of professional experience
Work History
Cashier
7-eleven
09.2024 - Current
- Reconciled cash drawer at the start and end of each shift and promptly resolved discrepancies in daily totals.
- Promoted and enhanced customer loyalty and consistent sales by 25% using friendly approach service and knowledgeable assistance.
- Set up new sales displays every 15 days.
Retail Sales Supervisor
Myntra
04.2018 - 02.2023
- Have good Garment product knowledge and able to assist the customer based on their need.
- Able to attend 30 customers directly. Manage Email and incoming calls frequently.
- Assist customers with locating and choosing merchandise in any store department.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Garment Sourcing
Madura Garments Exports
04.2008 - 01.2017
- Handling High width options with lesser quantity in Denim Product and its very high challenged profile to meet the brand requirements
- Could do the garments supplies in very sharp price point to compete the market. This is one of my bigger strengths to crack down the cost.
- In online business demand more options to display in the portal, so I have developed more than 600 to 700 options in various fabric and styles for each season from Sample to Bulk execution.
Education
High School Diploma -
Diploma in Textile
India05.1998
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Cash Management
- Payment Processing
- Cash handling expertise
- Cash register systems
- Issue Resolution
- Complex Problem-Solving
- Daily Reporting
- Decision Making Aptitude
SUMMARY OF SKILLS
- Skilled in solving complicated issues and making proactive operational changes.
- Driven to maintain service standards by supporting staff in the effective handling of service issues and customer communications.
- Inventory management and merchandising experience.
- Strong in Garment product knowledge
Key Skills
- Staff management
- Operations management
- Employee performance evaluations
- Issue resolution
- Marketing strategy
- Strategic selling
Timeline
Cashier
7-eleven
09.2024 - Current
Retail Sales Supervisor
Myntra
04.2018 - 02.2023
Garment Sourcing
Madura Garments Exports
04.2008 - 01.2017
High School Diploma -
Diploma in Textile
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