Palmira Murcia
Lynchburg,VA
Summary
Dynamic and dedicated professional with extensive customer service experience at Bealls, excelling in cash handling and fostering customer loyalty through empathy and effective communication. Proven ability to resolve issues swiftly, enhancing customer satisfaction and promoting a welcoming environment. Committed to maintaining professionalism and integrity in all interactions.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier
Bealls
05.2014 - 05.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Crew Member
McDonald's
04.2011 - 04.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Receptionist, Accounts Receivable
Miranda Exterminating
12.2009 - 11.2010
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Promoted a professional image of the organization through courteous interactions with clients over phone or email.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
Education
Secretary - Medical Billing And Secretarial Science
MBTI Business Training Institute
San Juan, PR01-1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Written and verbal communication
- Cash register systems
- Payment processing
- Refunds and exchanges
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Bealls
05.2014 - 05.2016
Crew Member
McDonald's
04.2011 - 04.2012
Receptionist, Accounts Receivable
Miranda Exterminating
12.2009 - 11.2010
Secretary - Medical Billing And Secretarial Science
MBTI Business Training Institute
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