Paloma Mata
Houston,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Sales Associate
DeMontrond
Texas City, Texas
03.2025 - 07.2025
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Conducted test drives for prospective buyers.
- Provided follow-up customer service after a car sale was completed.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Service Advisor
Steele South Loop Hyundai
Houston, TX
10.2023 - 06.2024
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
Personal Assistant
Bergquist Law Firm
Houston, Texas
07.2023 - 10.2023
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Created physical and electronic filing systems to ensure easy access to client information.
- Assisted lawyers in drafting various legal documents such as contracts, briefs, memorandums of understanding.
- Assisted attorneys in preparing for trial by researching case law and gathering relevant facts.
Assistant Services Advisor
AutoNation Toyota Gulf Freeway
Houston, Texaas
10.2019 - 01.2023
- Make warranty/ insurance claims.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answer telephone, screen and forward calls, supply information to callers, take and transfer messages.
- Processed customer account change with property software.
- Organized shift assignment to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Toyota certified.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Cavender's Boot City
Houston, TX
02.2017 - 09.2018
- Assisted customers with product selection and provided personalized recommendations.
- Managed inventory levels and restocked merchandise on the sales floor.
- Collaborated with team members to maintain a clean and organized sales area.
- Educated customers on product features, benefits, and promotions during sales interactions.
Education
High School Diploma -
Cesar E Chávez High School
Houston, TX05-2019
Skills
- Bilingual
- Friendly
- Communication
- Positive energy
- Problem resolver
- CDK knowledge
- Employee development
- Scheduling and coordinating
- Computer skills
- Word & Excel knowledge
- Fast learner
- Multitasking
- Listening skills
- Warrant and insurance claims
Languages
English
Full Professional
Spanish
Professional
Timeline
Sales Associate
DeMontrond
03.2025 - 07.2025
Service Advisor
Steele South Loop Hyundai
10.2023 - 06.2024
Personal Assistant
Bergquist Law Firm
07.2023 - 10.2023
Assistant Services Advisor
AutoNation Toyota Gulf Freeway
10.2019 - 01.2023
Sales Associate
Cavender's Boot City
02.2017 - 09.2018
High School Diploma -
Cesar E Chávez High School