Paloma Nina
New York,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Store Manager / Sales Associate
Zuri Clothing Store
08.2017 - 09.2021
- Ensured employee development by providing training, performance appraisals, and promoting teamwork
- Assisted in all stock room duties for product shipments, scanning, replenishment, maintenance, & team members' requests
- Assisted with marketing on Social Media platforms and helped maintain a strong brand presence
- Gained knowledge of ethical practices within the fashion industry
- Networking and developing relationships with returning and new clients
- Developed different strategies to increase online sales as well as in-store sales.
Fulfillment Manager
Zuri Warehouse
01.2022 - 08.2022
- Ensured new orders and returns are shipped out to their destinations domestically & internationally with care
- Assisted with unpacking new shipments of inventory and updates new items for inventory check
- Mentored new managers and potential future managers while conducting personnel interviews
- Adhered to strict safety, quality, and fulfillment production standards
- Coordinated production and shipping schedules, working within budgetary and time constraints.
Brand Ambassador
The Queen’s Ball: The Bridgerton Experience
04.2023 - 07.2023
- Collaborated with other team members and assisted with implementing marketing and sales strategies
- Cultivated and sustained positive working relationships with customers and staff members
- Educated customers on the product assortment and the brand’s history
- Monitored customer feedback and escalated complaints to the management.
Sales Associate
MoMa Design Store
10.2023 - 04.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Performed register transactions, including sales, memberships, email capture and gift wrap
- Maintained a high level of Museum and product-related knowledge
- Checking daily stock maintenance by ensuring that all merchandise and fixtures are signed, displayed, lit and clean
- Provides G.R.E.A.T. customer service. (Greet. Relate. Engage. Affirm. Thank.)
Elevator Operator
Madison Square Garden Co
10.2023 - Current
- Informatively answers guests' questions concerning Madison Square Garden amenities and operation
- Monitoring radio communication for and rapidly responded to any emergencies
- Ensuring only staff or guests with proper credentials gain access to restricted levels
- Making certain that safety guidelines are followed, coordinating with security personnel in case of emergencies
- Reduced wait times for passengers by efficiently managing elevator traffic during peak hours.
Education
Associate of Arts - Liberal Arts And General Studies
Bronx Community College of The City University of New York
The Bronx, NY 05.2001 -
High School Diploma -
In-Tech Academy MS/HS368
New York, NY 05.2001 -
Skills
Timeline
Sales Associate
MoMa Design Store
10.2023 - 04.2024
Elevator Operator
Madison Square Garden Co
10.2023 - Current
Brand Ambassador
The Queen’s Ball: The Bridgerton Experience
04.2023 - 07.2023
Fulfillment Manager
Zuri Warehouse
01.2022 - 08.2022
Store Manager / Sales Associate
Zuri Clothing Store
08.2017 - 09.2021
Associate of Arts - Liberal Arts And General Studies
Bronx Community College of The City University of New York
05.2001 -
High School Diploma -
In-Tech Academy MS/HS368
05.2001 -
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