Paloma Sanchez
Queens,NY
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Vodafone Mobile Services
03.2010 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Assistant
Hotel Abba Triana
03.2008 - 03.2009
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
Education
High School Diploma -
Madres Escolapias, Inmaculada Concepcion
Madrid, Spain06.1980
Skills
- Information Security
- Call Management
- Data Collection
- Product Knowledge
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Customer Service Representative
Vodafone Mobile Services
03.2010 - 05.2022
Warehouse Assistant
Hotel Abba Triana
03.2008 - 03.2009
High School Diploma -
Madres Escolapias, Inmaculada Concepcion