Paloma Ortega
Summary
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Support Consultant 1 (CHAT)
ADP
09.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
Accounts Receivable Clerk
Roof Toppers Of El Paso, Inc
07.2022 - 09.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received.
Accounting Clerk
EP Star Carriers, LLC
10.2021 - 03.2022
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed accounts payable and receivables and payroll.
- Monitored flow of paperwork and directed information to appropriate departments.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
High School Diploma -
Clint High School
Clint, TX07.2014
BBA - Business Administration And Management
Western Technical College
El Paso, TX11.2024
Skills
- Microsoft Office Certified
- Bookkeeping
- Data Entry and Management
- Payroll Preparation and Processing
Certification
- Certified Bookkeeper
- Certified Microsoft Office
- Certified Payroll
Timeline
Client Support Consultant 1 (CHAT)
ADP
09.2023 - Current
Accounts Receivable Clerk
Roof Toppers Of El Paso, Inc
07.2022 - 09.2023
Accounting Clerk
EP Star Carriers, LLC
10.2021 - 03.2022
High School Diploma -
Clint High School
BBA - Business Administration And Management
Western Technical College