Pam Emery
Marysville,WA
Summary
Detail-oriented Medical Assistant skilled in verbal and written communication. Experienced in administering treatments, coordinating patient appointments, and ensuring seamless workflow. Committed to enhancing patient outcomes through effective problem-solving and strong organizational skills.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
The Everett Clinic/Optum
Everett, Washington
06.2008 - 09.2022
- Facilitated patient examinations and procedures for healthcare providers.
- Monitored vital signs and documented patient information to ensure comprehensive patient care.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Educated patients on treatment plans and medication adherence.
- Managed patient records utilizing electronic health record systems.
- Coordinated patient appointments to enhance overall patient flow and reduce wait times.
- Communicated effectively with team members and patients to ensure care continuity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained urine samples from patients for drug screenings and pregnancy tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures, including suturing lacerations and removing stitches, to support physicians and enhance patient outcomes.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Associate of Science - Health And Wellness
Everett Community College
Everett, WA05-2008
Skills
- Patient care
- Medication administration
- Vital signs monitoring
- Injection administration
- Phlebotomy techniques
- Diagnostic testing
- Patient education
- Electronic health records
- Patient documentation
- HIPAA compliance
- Communication skills
- Complex problem-solving
- Problem-solving
- Multitasking
- Conflict resolution
- Telephone etiquette
- Medical terminology
Timeline
Certified Medical Assistant
The Everett Clinic/Optum
06.2008 - 09.2022
Associate of Science - Health And Wellness
Everett Community College