Pamela Macklin
Green Bay
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
26
26
years of professional experience
1978
1978
years of post-secondary education
Work History
Customer Service Professional 2
Humana Insurance Company
Green Bay
11.1997 - 06.2023
- Assisted clients with insurance inquiries and policy clarifications.
- Processed claims and managed customer documentation efficiently.
- Resolved customer complaints through effective communication and empathy.
- Worked emails as well as taking phone calls.
- Worked one on one with our agents and brokers to assist them with all their needs as far as a group enrollment, termination and claims processing or payment issues.
- I am very familiar with Excel, Microsoft teams, and outlook.
- I am able to work independently.
- I have very good phone etiquette as well as managing out my daily duties in a timely and efficient manner.
- Currently, I am employed at Sam’s Club optical center working working closely with the eye doctor as well as customers and fitting them for glasses.
- My strong qualifications are that I’m dedicated. I’m timely. I’m efficient as well as always willing to learn new processes and to help coworkers in any way that I can
Education
Hamilton Alexander High School
Milwaukee, WisconsinSkills
- Claims processing
- Insurance knowledge
- Customer documentation
- Group enrollment
- Able to work in any work environment as well as individually or in a group atmosphere
- Proficient in typing
- Very good phone etiquette
- Great and customer service
Timeline
Customer Service Professional 2
Humana Insurance Company
11.1997 - 06.2023
Hamilton Alexander High School