Pamala Slater
Richmond,VA
Summary
Dedicated Patient Service Representative with expertise in communication and care coordination. LPN Team Lead with 10 years of experience supervising nursing staff and ensuring quality patient care. Skilled in problem-solving and policy development, fostering collaboration among healthcare teams to enhance patient outcomes. Dedicated Patient Service Representative skilled in HIPAA compliance, medical documentation, and insurance verification. Committed to enhancing patient experiences through effective communication and time management.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Laburnum Medical Center
Henrico, VA
01.2024 - 02.2026
- Facilitated appointment scheduling and addressed patient inquiries to enhance patient experience.
- Coordinated patient check-in and verified insurance information to ensure smooth service delivery.
- Updated medical records while upholding confidentiality protocols to maintain patient trust.
- Communicated effectively with healthcare providers regarding patient needs.
LPN Team Lead
Memorial Medical Center
Hanover , VA
03.2017 - 01.2026
- Supervised nursing staff to uphold quality patient care standards and enhance team accountability.
- Coordinated daily operations within medical unit to streamline workflow and improve service delivery.
- Mentored and trained new nurses on best practices and protocols.
- Collaborated with physicians to develop patient care plans and treatment strategies.
- Administered medications and monitored patient responses effectively.
- Facilitated communication among healthcare team members to address patient needs and optimize care.
- Implemented safety protocols to enhance patient care and compliance standards.
- Ensured compliance with established standards of care and regulatory requirements for licensure as a Practical Nurse.
- Coordinated scheduling of shifts among the LPN team members according to workload demands.
- Developed policies and procedures related to nursing practices within the department.
- Provided direct supervision of assigned personnel during shift hours.
- Provided clinical leadership and direction to the LPN team to ensure quality patient care.
LPN Float Pool
Bon Secours Mercy Health
Henrico, VA
01.2023 - 01.2024
- Administered medications and monitored patient responses for optimal care.
- Conducted routine health assessments and documented vital signs accurately.
- Assisted registered nurses in developing and implementing patient care plans to enhance patient outcomes.
- Collaborated with healthcare teams to ensure comprehensive patient support.
- Maintained cleanliness and organization of patient care areas and equipment.
- Provided compassionate support to patients and families during treatments to foster a comforting environment.
- Monitored and reported changes in patient's condition to registered nurse or physician to ensure timely interventions.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical test results.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
LPN Team Lead
CAHN
Richmond, Virginia
06.2007 - 02.2017
- Led nursing staff to uphold quality patient care standards.
- Coordinated daily operations within medical unit to streamline workflow.
- Collaborated with physicians to develop patient care plans and treatment strategies.
- Administered medications and monitored patient responses effectively.
- Facilitated communication among healthcare team members to address patient needs effectively.
- Implemented safety protocols to enhance patient care and compliance standards.
- Responded quickly and effectively to emergency situations requiring immediate attention.
- Reviewed physician orders for accuracy prior to implementation by nursing staff.
- Performed annual competency assessments on all licensed practical nurses.
- Provided clinical leadership and direction to the LPN team to ensure quality patient care.
- Oversaw medication and supply inventory management processes to ensure availability.
- Administered medications in accordance with policies and legal limitations.
- Documented adverse patient reactions to medications and reported findings to supervisors.
- Educated patients on conditions, medications and self-care skills.
Unit Secretatry and LPN
Ashland Convalescent Cente
Ashland, VA
09.2001 - 05.2007
- Administered medications and treatments per physician's orders.
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to healthcare team.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Performed physical assessments, including vital signs and health history documentation.
- Collaborated with nursing staff to develop individualized care plans.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Assisted with daily living activities and personal care for residents.
- Provided emotional support to residents and families during care processes.
- Ensured cleanliness and safety of patient environments in facility.
- Managed patient records while ensuring confidentiality and compliance in fast-paced healthcare environment.
- Coordinated communication among medical staff, patients, and families to ensure clarity and continuity of care.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Scheduled appointments and managed calendars for healthcare providers efficiently.
- Processed medical documentation and ensured accuracy with established protocols.
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems to maintain organized documentation.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Prepared documents for signature by physicians or other authorized personnel.
- Supported the healthcare team to facilitate unit operations.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
Education
Clegg Skills
Online in CA06-2025
Some College (No Degree) - Practical Nursing
MCV School of Practical Nursing
Richmond VASkills
- Patient support
- Call handling
- Medical documentation
- Insurance verifying
- HIPAA compliance
- Compliance standards
- Medical filing
- Time management
- Effective communication
Timeline
Patient Service Representative
Laburnum Medical Center
01.2024 - 02.2026
LPN Float Pool
Bon Secours Mercy Health
01.2023 - 01.2024
LPN Team Lead
Memorial Medical Center
03.2017 - 01.2026
LPN Team Lead
CAHN
06.2007 - 02.2017
Unit Secretatry and LPN
Ashland Convalescent Cente
09.2001 - 05.2007
Clegg Skills
Some College (No Degree) - Practical Nursing
MCV School of Practical Nursing