Pamela Adams
Winter Haven,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in public industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Home Shopping Network
Winter Haven , FL
09.2017 - 06.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Associate
Sears
Winter Haven , FL
04.2003 - 05.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained customer satisfaction with quick and professional handling of product returns.
Substitute Teacher
Polk County School Board
Winter Haven , FL
03.2003 - 05.2004
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Economic Self Sufficiency Specialist
State Of Florida - DCF
Haines City , FL
12.1999 - 09.2002
- Researched and interpreted program regulations and applicable laws.
- Determined correct services and program resources for individual needs.
- Collected and analyzed personal and financial information to make appropriate determinations.
Customer Service Supervisor
US Post Office
Kissimmee , FL
08.1984 - 12.1999
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Maintained up to $2M in stamp stock, issued it to window clerks, branch offices and contract stations.
- Completed quarterly audits and was personally audited annually.
- Responsible for financial integrity of large post office as required by federal standards.
Education
Bachelor of Arts - English Education
University of Central Florida
Orlando, FL12.1977
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
Timeline
Customer Service Representative
Home Shopping Network
09.2017 - 06.2020
Store Associate
Sears
04.2003 - 05.2017
Substitute Teacher
Polk County School Board
03.2003 - 05.2004
Economic Self Sufficiency Specialist
State Of Florida - DCF
12.1999 - 09.2002
Customer Service Supervisor
US Post Office
08.1984 - 12.1999
Bachelor of Arts - English Education
University of Central Florida
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