Pamela Carroll
Santa Cruz,CA
Summary
Professional with strong experience in volunteer coordination and management. Known for fostering teamwork and achieving measurable results. Skilled in recruitment, training, and supervision of volunteers. Adaptable and reliable with strong focus on communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer Manager
Family Services Agency- 988 Lifeline
02.2024 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Tracked volunteer applications, conducted interviews, support in training and onboarding to facilitate participation in volunteering programs.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
- Managed the office as a whole. Ordering materials and building workstations for new admin staff.
Operations Assistant
Wookpack
03.2023 - 02.2024
- Conduct thorough inspections of the yard, addressing any cleanliness or maintenance concerns promptly. Ensure the yard is ready and safe for the day and is closed properly for the next day.
- Successfully train and supervise new employees on opening and closing procedures, ensuring a smooth start and end to daily operations.
- Maintain clear and proactive communication with clients to confirm special drop offs and pickups.
- Manage the preparation of staff lunches, ensuring a nutritious and enjoyable dining experience for team members. Maintaining a clean and organized kitchen area, adhering to health and safety standards.
- Capture high-quality photographs for use in social media, enhancing the visual appeal of online content.
Visual Manager
Free People
01.2020 - 05.2022
- Provided exceptional and proactive service to ensure positive customer experiences over the phone, email and in person.
- Onboarded, trained, ran payroll and provided technical assistance to new employees.
- Prepared and submitted sensitive Human Resources documentation to meet regulatory requirements.
- Managed and coordinated with staff to ensure proper scheduling and functioning of operations.
- Responsible for the efficient handling of daily shipments, including meticulous inspection, quality verification, and entry into inventory.
- Led and managed a team of 10 employees by fostering a positive work culture, setting performance goals, providing constructive feedback, and implementing strategies to enhance overall team performance and individual achievements.
- Conducted daily staff meetings, communicating important information and expectations.
Curator
A Creative DC
06.2019 - 02.2020
- Managed the regular updating of the gallery to showcase new and relevant content, keeping the website dynamic and engaging for visitors.
- Conducted online and on-site research of local artists with the objective to showcase their art and collaborate on projects.
- Spearheaded numerous projects for the development and promotion of A Creative DC.
- Represented the brand while being interviewed on several media platforms promoting A Creative DC, sharing my work and research.
Department Manager
Anthropologie
06.2018 - 01.2020
- Led recruitment process by conducting individual and group interviews, employing discerning judgment to build a qualified team.
- Giving elevated customer experience and being an example for other employees.
- Facilitated the onboarding process for new staff, ensuring a smooth integration to the company.
- Training new staff and continuing to support current staff on new or changing procedures.
- Managed end-to-end payroll processes for up to 30 employees.
- Led the planning and implementation of events, such as the Fall Fashion Show, to engage the community and attract target audiences.
- Represented the store in company training sessions where I would gather information to relay back to my team.
- Maintained an organized inventory system to ensure timely restocking of necessary supplies.
- Generate meeting notes to share with my team in the mornings and email end of day communications.
- Merchandising new products and following through with company directives.
Artist Assistant
Marcella Kriebel Art + Illustration
04.2017 - 06.2018
- Successfully managed and oversaw daily operations, ensuring the smooth and efficient functioning of selling artwork in store and online.
- Coordinated and conducted a diverse range of events and workshops throughout DC and Maryland.
- Photographed new and existing artwork for portfolio, social media and events.
- Managed and curated social media content to promote brand awareness and drive audience growth.
- Maintained an organized inventory system to ensure timely restocking of essential supplies.
- Proactively expanded the customer base by identifying and reaching out to potential wholesale clients through cold calling efforts.
Education
Art History
University of Maryland, College Park
Skills
- Department management
- Volunteer retention
- Marketing strategy
- Motivation and encouragement
- Volunteer orientation and onboarding
- Diversity and inclusion
- Scheduling
- Recruitment and selection
- File and records management
- Volunteer scheduling
- Program management
- Community outreach
Certification
- Youth Mental Health First Aid Training - 11/21/2024
Timeline
Volunteer Manager
Family Services Agency- 988 Lifeline
02.2024 - Current
Operations Assistant
Wookpack
03.2023 - 02.2024
Visual Manager
Free People
01.2020 - 05.2022
Curator
A Creative DC
06.2019 - 02.2020
Department Manager
Anthropologie
06.2018 - 01.2020
Artist Assistant
Marcella Kriebel Art + Illustration
04.2017 - 06.2018
Art History
University of Maryland, College Park