Pamela Elizondo
Laredo,TX
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler
Midwest ENT
St. Peter’s Mo
06.2025 - Current
- Managed patient scheduling for surgical procedures, ensuring optimal use of operating room resources.
- Monitored daily surgical schedules, adjusting as necessary to accommodate last-minute changes or emergencies.
- Facilitated communication between physicians, nurses, and administrative teams to streamline the scheduling process.
- Led initiatives to improve patient flow in the clinic, enhancing overall operational efficiency and patient satisfaction.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Educated patients about surgeries and provided treatment plan documentation.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Minimized patient wait times through effective management of daily surgery schedules.
FRONT DESK SUPERVISOR
Laredo Digestive Health Center
Laredo, TX, USA
04.2009 - 02.2023
- Provided employees with guidance and assisted in resolving customer complaints.
- Made sure staff was trained, know appropriate procedures and understand the organization's policies.
- Checked in and pre-screened patients prior to colonoscopy/endoscopy exams.
- Checked patient insurance, demographic, and health history to keep information current.
- Related all pertinent information to Nurse Administrator and Physicians.
- Obtained payments and created payment plans for patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks, knowledge of ICD-10 and CPT coding.
- Center was kept up to date with all Medicare guidelines and changes.
- Participated in all AAAHC, Medicare, Medicaid and State Board of Pharmacy surveys.
- Assisted with monthly, quarterly and yearly Q&As.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Ordered supplies and kept check on inventory.
- Proficient in using Athena, Advantx, Provation MD & Provation EHR systems.
SUPERVISOR
Dr Arie Salzman
Laredo, TX, USA
12.2005 - 04.2009
- Supervisor, Dr. Arie Salzman MD PA, Laredo, TX
- Assisted in checking in and out patient visits.
- Verified insurance benefits.
- Responsible for billing, pre-certification and scheduling of surgery and outbound referrals.
- Handled all legal medical record requests.
- Created schedules.
Education
GED - undefined
Laredo Community College
01.2002
Skills
- Effective communication
- Conflict resolution
- Strong leadership
- Critical thinking
- English
- Full Professional
- Spanish
- Schedule coordination
- HIPAA compliance
- Educating patients
- Patient coordination
- Facility coordinating
LANGUAGES
English | Advanced
Spanish | Advanced
Timeline
Surgery Scheduler
Midwest ENT
06.2025 - Current
FRONT DESK SUPERVISOR
Laredo Digestive Health Center
04.2009 - 02.2023
SUPERVISOR
Dr Arie Salzman
12.2005 - 04.2009
GED - undefined
Laredo Community College