Pamela Fleury

Currently writing Mercury.

Proficient in CCC one and Mitchell.

• Provided ongoing feedback to technicians regarding customer concerns or preferences, fostering an environment of continuous learning and growth.
• Assisted customers with troubleshooting issues, providing valuable guidance that resolved problems quickly.
• Maintained a thorough understanding of company policies and procedures to ensure compliance with all relevant regulations and guidelines in processing service orders.
• Implemented improvements to the tracking system, enabling more accurate monitoring of progress for each service order.
• Served as a liaison between clients and technicians to facilitate clear communication and prompt resolution of issues.
• Managed high volumes of service orders while maintaining accuracy, organization, and timeliness.
• Resolved escalated customer complaints effectively, restoring confidence in our services and retaining client loyalty.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
• Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
• Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
• Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
• Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
• Increased shop revenue through effective upselling of additional services during the estimation process.
• Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
• Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.