Pamela Fox
Carrollton,GA
Summary
Dedicated Pharmacy Technician with experience at Walgreen's Pharmacy, skilled in workflow optimization and maintaining HIPAA confidentiality. Proven ability to enhance customer loyalty through knowledgeable assistance and effective problem-solving. Demonstrated accuracy in prescription filling and inventory management, ensuring compliance and efficiency in pharmacy operations.
Overview
2020
2020
years of professional experience
Work History
Pharmacy Technician
Turner Pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Walgreen's Pharmacy
04.2014 - 04.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Stocking shelves
- OTC recommendations
Timeline
Pharmacy Technician
Walgreen's Pharmacy
04.2014 - 04.2019
Pharmacy Technician
Turner Pharmacy
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