Pamela Granja
Oklahoma City,OK
Summary
Dynamic Store Manager with a proven track record at Dollar Tree, excelling in customer service and inventory management. Enhanced store profitability through strategic merchandising and effective team leadership. Skilled in training and mentoring staff, fostering a high-performance culture that drives sales and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar Tree
800 SW 44th
07.2023 - 01.2026
- Oversaw daily store operations to optimize workflow and enhance customer satisfaction.
- Facilitated training and mentorship for staff on sales techniques and store policies.
- Oversaw inventory control processes, emphasizing stock replenishment and loss prevention strategies.
- Established visual merchandising standards to enhance product displays and drive sales visibility.
- Executed comprehensive audits of cash handling procedures to ensure financial accuracy and regulatory compliance.
- Oversaw daily operations to guarantee efficient store functionality.
- Resolved customer complaints swiftly and professionally, ensuring positive client relationships.
- Supervised store of 26 employees in a dynamic environment through proactive communication and constructive feedback.
- Facilitated hiring, training, and mentoring processes for new staff members.
Store Co-Manager
Ollies Bargain Outlet
1401 Gateway Plaza
03.2016 - 07.2023
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Cultivated and mentored staff to establish a high-performance team culture.
- Executed inventory management strategies to enhance stock levels and reduce losses.
- Evaluated sales data to uncover trends and optimize merchandising strategies.
- Implemented efficient scheduling practices to enhance workforce productivity.
- Implemented rigorous monitoring of loss prevention measures to minimize shrinkage levels.
- Ensured adherence to company policies and procedures to optimize store operations.
- Oversaw daily cash handling procedures, including reconciliations, deposits, and transaction accuracy.
Store Manager
City Gear LLC
116 N Air Depot
06.2011 - 03.2016
- Oversaw daily store operations to optimize workflow and enhance customer satisfaction.
- Facilitated training and mentorship for staff on sales techniques and store policies.
- Oversaw inventory control processes, emphasizing stock replenishment and loss prevention strategies.
- Established visual merchandising standards to enhance product displays and drive sales visibility.
- Optimized employee scheduling to align with peak traffic periods, ensuring efficient staffing levels.
- Enhanced store profitability through strategic implementation of cost-saving measures and optimized inventory management practices.
- Formulated and implemented an employee retention strategy that enhanced workforce stability.
- Formulated customer acquisition strategies through demographic analysis and targeted marketing initiatives.
- Designed and executed a loyalty program to enhance customer retention and drive repeat business.
Education
High School Diploma -
Western Heights
Oklahoma City, OKSkills
Leadership
Customer Service Management
Cash Handling
Hiring
Schedule Making
Inventory
Timeline
Store Manager
Dollar Tree
07.2023 - 01.2026
Store Co-Manager
Ollies Bargain Outlet
03.2016 - 07.2023
Store Manager
City Gear LLC
06.2011 - 03.2016
High School Diploma -
Western Heights