Pamela Hajjaj
Summary
Since 2007, my husband and I have owned a medical practice, Apex Health. In 2019 we acquired Yarmouth Medical Center. We’ve recently sold the practice and I am looking for an opportunity closer to home. I am a detail-oriented and knowledgeable professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. I am an independent worker with extensive medical experience dedicated to optimal patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Yarmouth Medical Center
01.2007 - 01.2025
- Manage day-to-day office operations
- Hire and supervise administrative staff
- Address patient inquiries and complaints
- Develop and implement organizational policies and procedures for the clinic
- Manage vendor relationships
- Obtain insurance referrals and prior authorizations
- Order labs and diagnostic imaging
- Maintain practitioners schedules
- Verify insurances
- Maintain medical records and distribute as requested per HIPAA protocols
- Process prescription refill requests and perform PMP verifications when necessary
- Maintain Tufts Medicine Integrated Network (TMIN) quality measures
Administrative Assistant & Liaison
Beth Israel Deaconess Hospital
01.2013 - 01.2016
- Greet and process patients of Diabetes Education Center and Surgical Services Department
- Serve as a liaison within all perioperative departments
- Schedule and manage patient appointments for Diabetes Education Center
- Oversee patient database
- Correspond with physician offices regarding patient care
- Support clinical staff
Education
Bachelor of Arts -
University of Massachusetts
Amherst, MA01.1991
Skills
- eClinical Works
- Epic
- Microsoft Office
- Vendor engagement
- Staff training
- Administrative support
- Scheduling
- Office management
- Organizational skills
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Administrative Assistant & Liaison
Beth Israel Deaconess Hospital
01.2013 - 01.2016
Office Manager
Yarmouth Medical Center
01.2007 - 01.2025
Bachelor of Arts -
University of Massachusetts
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