Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

PAMELA HERNANDEZ-VALDIVIA

Indianapolis

Summary

Dedicated, hardworking, and excellent customer service. Able to multitask even during rush hours. Reliable with good work ethic and the ability to adapt to new task and environments. Skilled at handling and resolving customer complaints as well as being able to work in fast paced environments while still being able to remain friendly and professional.

Overview

3
3
years of professional experience

Work History

Cashier

Panera
11.2023 - Current
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, restocking, and cleaning.
  • Also helped out on line, and expo. Made sure orders were accurate, and food was made with good quality.
  • Operated cash register efficiently, handling customer transactions with accuracy and speed.
  • Maintained cleanliness and organization of dining area to enhance customer experience and satisfaction.
  • Assisted customers with menu selections, providing detailed information about ingredients and dietary options.

Host

Rush Off Main
02.2023 - 07.2023
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Worked in expo making sure orders were correct and making sure the correct food was handed to the servers.

Education

Pharmacy

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma - undefined

Pike High School
Indianapolis, IN
06.2024

Skills

  • Customer service
  • Multitasking
  • Attention to detail
  • Empathy and patience
  • Cash handling
  • Time management skills
  • Staff training

Languages

Spanish - Bilingual
English - Bilingual

References

Isabella Van Alstyne

Panera Assistant Manager

(317) 775-5501


Katherine Berryman

Panera Manager

(317) 407-8093

Timeline

Cashier

Panera
11.2023 - Current

Host

Rush Off Main
02.2023 - 07.2023

High School Diploma - undefined

Pike High School

Pharmacy

Ivy Tech Community College of Indiana

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