PAMELA HERNANDEZ-VALDIVIA
Panera
2
Languages
4
years of professional experience
Dedicated, hardworking, and excellent customer service. Able to multitask even during rush hours. Reliable with good work ethic and the ability to adapt to new task and environments. Skilled at handling and resolving customer complaints as well as being able to work in fast paced environments while still being able to remain friendly and professional.
Work History
Cashier
2 Years 11 Months- Processed payments, returns, and exchanges accurately at cash register.
- Performed thorough opening and closing procedures while restocking supplies and maintaining cleanliness.
- Supported kitchen operations on line and qc to ensure accurate orders and quality food production.
- Kept dining area clean and organized to enhance overall customer experience.
- Provided customers with detailed information regarding menu items, including ingredients and dietary considerations.
Host
5 Months- Demonstrated excellent multitasking abilities while organizing reservations
- conducting table visits, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- worked in expo making sure orders were correct and making sure the correct food was handed to the servers
Education
High School Diploma
High School Diploma
Skills
Customer service
Multitasking
Attention to detail
Empathy and patience
Cash handling
Time management skills
Staff training
Languages
Spanish - Bilingual
English - Bilingual
Timeline
Cashier
Panera
11.2023 - CurrentRead More
Host
Rush Off Main
02.2023 - 07.2023Read More
Pike High School
High School Diploma
Read More
Ivy Tech Community College of Indiana
High School Diploma
Read More
References
Isabella Van Alstyne
Panera Assistant Manager
(317) 775-5501
Katherine Berryman
Panera Manager
(317) 407-8093