Pamela Kalinowski

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and clinic information.
• Participated in team meetings and training sessions to stay informed about change in policies or medication protocols.
• Presented high energy and professionalism when dealing with clients and staff.
• Followed up with clients about patients to maintain high standards of care and scheduling follow-up appointments.
• Developed and updated patients profile including health history, vaccine history, and any health related documents.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

• Supported animal health by keeping areas clean, neat and properly sanitized.
• Removed waste from kennels, warehouse and placed in dumpsters
• Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
• Cleaned living areas to provide healthy environment for boarded animals.
• Providing food and water for snack time or dinner time for boarders.
• Prepared food to meet needs of animals under care with appropriate meals and medications.
• During certain shifts assigned laundry, sweeping and disinfection protocols were done.

Breed: Two English Bulldogs

• Exercised Eddie and Arnold regularly with walks and rigorous play activities including fetching or hiding a treat in the lawn.
• Helped treat Eddie and Arnold's skin including hot spots or any other allergic reactions between their wrinkles by ointments and other medications.
• Improve behavior by using treats as a reward.
• Boosted animal health for Eddie and Arnold by carrying out optimal feeding and watering schedule.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection, especially after playtime and summertime.
• Followed effective process for bathing and grooming Eddie and Arnold to remove dirt, loose hair, parasites, and hair mats especially after playtime outside.
• Gave them proper attention to promote a secure environment and make them feel special/loved.

• Grandmother had two blood clots that resulted in a stroke, JULY 2021.
• Grandmother's left hemisphere has been damaged causing verbal speech to be harder to understand.
• Performed cleaning duties such as dusting, vacuuming, and wiping down bathrooms or bedrooms.
• Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
• Recorded any activities that were questioned to a Home Nurses coming once a week.
• Reported any changes in patient condition and abnormal reactions to medications.
• Documented grandmother's mental status, sleep and eating patterns in a notebook.
• Ran errands for grandmother, did shopping and picked up other necessities.
• Called to make appointments including a neurologist, ophthalmologist, and a visit with her primary doctor, Dr. Kacprzak.

• Developed correspondence letters, memos, and emails received for Euro KK Limousine, Inc.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment for limousines or tuxedos.
• Welcomed office visitors with a warm smile.
• Greeted visitors and customers upon arrival, offered assistance, and answered any given questions.
• Answered and managed incoming and outgoing calls for reservations for a limousine on any given day or to request to come in to try on tuxedos for a rental order or purchase.
• Completed patient check-in processes by verifying the identification of the individual and prepared the paperwork for the staff to proceed with the process of reserving a specific vehicle for the airport or any other special occasion.
• Received, sorted, and distributed incoming mail in assigned mailboxes.

Research topic: The Impact of Diesel Fuel Emission of Carbon Dioxide through Global Warming

• Participated in regular meetings with group members to discuss aspects of research
• Recorded data found online using Microsoft Excel.
• Cooperated with others in team-based environment to identify points from data analysis.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated with group members to have specific deadlines to ensure projects were completed on time.
• Interpreted and analyzed research data to draw conclusions on outcomes.
• Collaborated with three academic colleagues on areas of shared research interest such as ocean acidification and global warming.