Pamela Lessner
Fort Wayne,IN
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor experienced in filling, facing and organizing products to maintain organization standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback, committed to providing outstanding customer service. Focused on team support and customer relationship building.
Overview
34
34
years of professional experience
Work History
Sales Associate
Arbor Farms Nursery
Fort Wayne, IN
03.2021 - Current
- Deliver exceptional customer service/experience.
- Work independently and as a team member.
- Greeting new clients through the nursery, explaining the process of selection.
- Multitasking daily, serving customers, tracking stock, filling design orders, and caring for inventory, making it available.
- Maintain knowledge of plant selection, advise on appropriate location, and care in landscapes.
- Listen to all concerns/questions, and resolve as feasible.
- Keep the inventory available and in excellent condition
- Consistently receive positive feedback from clients and customers, resulting in return and repeat business.
- Successfully complete the required training as required by specific vendors.
Community Service Police Officer
Village of Lombard
Lombard, Illinois
03.1992 - 09.2013
- The primary responsibility was to provide safety and security to the community.
- Responded promptly to emergency calls and public service requests.
- Trained new service officers on departmental policies and procedures.
- Prepared detailed reports for incidents, arrests, and investigations.
- Evidence Technician, trained to gather and process evidence, following all chain of custody protocol.
- Front Desk/Dispatch at PD.
- Greeted all persons entering the police department and determined appropriate action.
- Maintain access to, and security of, highly sensitive materials.
- Attend court proceedings as required.
- Provided support in traffic management and accident scene control.
- Retired with honors in 2013.
Education
Master Gardener
Michigan State University
Kalamazoo, MI01-2018
Bachelor of Science - Business Management
Benedictine University
Lisle, IL12.2013
Skills
- Customer service
- Inventory management
- Product knowledge
- Sales techniques
- Visual merchandising
- Relationship building
Hobbies and Interests
- Gardening
- Tennis
- Spending time with my two English Golden Retrievers
Community Service
Volunteer, CASA (Court Appointed Special Advocate) 5 years
Certified Mediator (Cook County, Illinois)
Timeline
Sales Associate
Arbor Farms Nursery
03.2021 - Current
Community Service Police Officer
Village of Lombard
03.1992 - 09.2013
Master Gardener
Michigan State University
Bachelor of Science - Business Management
Benedictine University