PAMELA LOPEZ
GREATER ORLANDO,FL
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
American Landmark
11.2023 - Current
- Assist with management of conventional property of 279 units.
- Assist Property Manager with contacting any vendor relations.
- Oversee Application Process for prospective tenants.
- Oversee all renewal efforts and offer negotiations.
- Collect monthly rental payments and maintained delinquency under 0.5%.
- Sign and maintain lease compliance.
- Conduct monthly Accounting Month End Reports.
- File evictions as needed
- Maintain consistent communication with previous residents to collect any balance due.
- Set goals and contests for leasing staff to bring up occupancy and retain retention.
- Lead marketing efforts and collaborate resident events with leasing staff.
- Maintain consistent communication with previous residents to collect any balance due.
Multi-Site Leasing Consultant
RAM Partners, LLC
04.2023 - 10.2023
- Contribute to management of property of 299 conventional units and 4 commercial units in span of two locations
- Greet all prospects, tenants, vendors, and any visitors in friendly manner as first point of contact in office or over phone
- Regularly maintain professional communication with applicants throughout application process
- Ensure applicants met qualifying criteria according to company and property standards
- Tour and display multifamily complex in positive manner to all prospects
- Follow up with prospects and new move-ins to ensure satisfaction with their experience
- Assist Assistant Property Manager in delinquency collection efforts in both conventional and retail tenants
- Led resident retention efforts with resident events and marketing with social media
- Follow up with all residents with lease expiration within 90 days
- Updated renewal follow up procedures with tracker
- Assist with make-ready process, schedule vendors, and update make-ready board to keep staff informed.
Traveling Assistant Manager
American Landmark
01.2022 - 04.2023
- Train and monitor Leasing Professionals new to Multi-Family Housing industry and to company standards under guidance of Regional Manager
- Assist any properties throughout Southeast US portfolio with administrative duties that include, but are not limited to, delinquency, lease renewals, and approving or denying applications
- Provide staff coverage throughout Southeast US portfolio as needed
- Audit leases at prospective property American Landmark was interested in purchasing
- Support different properties in delinquency and lease renewal efforts
- Offer support with any administrative needs remotely.
Assistant Property Manager
American Landmark
03.2021 - 04.2023
- Managed various properties ranging 216-408 units
- Assisted Property Manager with contacting any vendor relations
- Interviewed any prospective Leasing Consultants with Property Manager
- Oversaw Application Process for prospective tenants
- Oversaw all renewal efforts and offer negotiations
- Collected monthly rental payments and maintained delinquency under 0.5%
- Consistently maintained occupancy at 96% or higher year-round
- Signed and maintained lease compliance
- Conducted monthly Accounting Month End Reports
- Filed evictions as needed
- Maintained consistent communication with previous residents to collect any balance due
- Ordered any office necessities to include, but not limited to, move-in gifts, leasing office supplies, and resident events supplies
- Set goals and contests for leasing staff to bring up occupancy and retain retention
- Maintained consistent communication with previous residents to collect any balance due
- Contributed efforts to maintain property value through sale of property
- Placed purchase orders through Nexus
- Led efforts to become paperless
- Offered support to all Assistant Property Managers in Tampa Region.
Leasing Consultant
American Landmark
12.2019 - 03.2021
- Contributed to management of 438 unit property
- Greeted all prospects, residents, vendors, and any visitors in friendly manner as first point of contact in office or over phone
- Regularly maintained professional communication with applicants throughout application process
- Ensured applicants’ income and rental history qualified according to qualification guidelines
- Toured and displayed multifamily complex in positive manner to all prospects
- Followed up with prospects and new move-ins to ensure satisfaction with their experience
- Assisted Assistant Property Manager in delinquency collection efforts
- Oversaw all social media accounts for property
- Coordinated monthly resident events with office staff
- Contributed efforts to maintain property value through sale of property.
Receptionist
Toyota Of Clermont
08.2019 - 12.2019
Scheduling Coordinator
Greenberg Dental And Orthodontics
09.2018 - 12.2018
Front Desk Agent
Wyndham Destinations
09.2016 - 09.2018
Skills
- Leasing Expertise
- RealPage/OneSite
- Policy Enforcement
- Rent Collection
- Resident Retention
- Fair Housing Regulations
- LRO
- Lease Compliance
- Customer Relations
- Record Keeping
- Purchasing - Nexus
- Microsoft Office
- Yardi/RentCafé - CRM
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
American Landmark
11.2023 - Current
Multi-Site Leasing Consultant
RAM Partners, LLC
04.2023 - 10.2023
Traveling Assistant Manager
American Landmark
01.2022 - 04.2023
Assistant Property Manager
American Landmark
03.2021 - 04.2023
Leasing Consultant
American Landmark
12.2019 - 03.2021
Receptionist
Toyota Of Clermont
08.2019 - 12.2019
Scheduling Coordinator
Greenberg Dental And Orthodontics
09.2018 - 12.2018
Front Desk Agent
Wyndham Destinations
09.2016 - 09.2018
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