Pamela Nance
Tallahassee,FL
Summary
Dedicated Transportation Security Officer within TSA skilled in threat detection and customer service. Successfully enhanced passenger safety through rigorous security screenings and inspections. Proficient in operating x-ray machines, contributing to a secure travel environment. Ready to use and develop as a Lead Transportation Officer.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Tallahassee, FL
07.2024 - Current
- Monitored passenger screening processes to ensure compliance with security regulations.
- Conducted thorough inspections of baggage and personal items using x-ray technology.
- Assisted in identifying potential security threats through vigilant observation and reporting.
- Provided guidance to passengers regarding security protocols and procedures.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
Parking Ambassador
City of Tallahassee
Tallahassee, FL
08.2021 - 07.2024
- Facilitated efficient parking operations through effective communication with drivers and city officials.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored parking facilities to ensure compliance with city regulations and safety standards.
- Assisted in implementing parking management strategies to optimize space utilization.
- Trained new staff on operational procedures and customer interaction protocols.
- Conducted regular audits of equipment functionality, identifying maintenance needs and coordinating repairs as necessary.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
Lead Team Member/Assistant Store Manager
Whatabuger
Tallahassee, FL
02.2019 - 08.2021
- Oversaw daily operations, ensuring team adherence to safety protocols and organizational standards.
- Mentored junior team members, fostering skill development and enhancing overall team performance.
- Monitored quality control measures, ensuring compliance with industry regulations and company policies.
- Resolved conflicts between team members swiftly and effectively, maintaining a harmonious working environment conducive to success.
- Completed daily inspection of machines and equipment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints.
Education
Engineering
Amos. P Godby High School
Tallahassee, FLSkills
- De-escalation techniques
- Behavioral observations
- Threat mitigation
- Problem-solving
- Adaptability
- Interpersonal communication
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
07.2024 - Current
Parking Ambassador
City of Tallahassee
08.2021 - 07.2024
Lead Team Member/Assistant Store Manager
Whatabuger
02.2019 - 08.2021
Engineering
Amos. P Godby High School