Pamela Nucete
Altamonte Springs,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Loews Hotels
10.2022 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed strong working relationships with team members, fostering a positive work environment.
Barista
Loews Hotels
01.2022 - 10.2022
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Ulta Beauty Inc.
01.2021 - 12.2021
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Restaurant Supervisor
Pizza@ LakeEola
12.2018 - 06.2020
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
Bachelor of Arts - Journalism
U.B.A
Aragua, VenezuelaMake-Up Artist License - Make-Up Specialist
Aprende Institute
Orlando, FL12.2021
High School Diploma -
Instituto Escuela Integral
Aragua, Venezuela08.2015
Skills
- Customer Complaint Resolution
- Customer Service
- Telephone Etiquette
- Team Collaboration
- Guest Relations
- Scheduling
- Computer Proficiency
- Call Management
- Oral and writing communication
- Greeting and Seating Clients
- Microsoft Office
- Cash Handling
- Issue handling
- Problem-solving skills
- Work Prioritization
- Attention to Detail
- Mail handling
- Problem-Solving
- Sensitive information handling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Loews Hotels
10.2022 - Current
Barista
Loews Hotels
01.2022 - 10.2022
Sales Associate
Ulta Beauty Inc.
01.2021 - 12.2021
Restaurant Supervisor
Pizza@ LakeEola
12.2018 - 06.2020
Bachelor of Arts - Journalism
U.B.A
Make-Up Artist License - Make-Up Specialist
Aprende Institute
High School Diploma -
Instituto Escuela Integral
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