Pamela Parsons
Page,Arizona
Summary
Experienced customer service professional with strong cash handling, register operations, and inventory tracking skills. Known for accuracy, attention to detail, and dependable support in fast-paced retail and office environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Clerk
Texaco Foodmart
Tusayan, Grand Canyon, AZ
07.2022 - 04.2025
- Managed cash register activity and processed cash, card, and payment transactions accurately.
- Supported customer service and checkout operations at Texaco Foodmart convenience store by assisting with purchases and questions.
- Assisted customers with inquiries and complaints in a professional manner.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Maintained stocked shelves and displays with merchandise and beverages, ensuring store readiness for customers.
- Tracked inventory levels and communicated low-stock items to management, facilitating timely replenishment.
- Monitored inventory levels regularly to ensure stock accuracy and reported low stock to store management.
- Followed store policies while opening and closing the register.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents, supporting data integrity and accessibility.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Warehouse Manager
Canyon Flight Trading Company
Tusayan, Grand Canyon, AZ
05.2016 - 03.2020
- Managed warehouse operations for Canyon Flight Trading Company cargo and trading inventory.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Managed inventory control through warehouse tracking systems and cycle counts to maintain stock accuracy.
- Oversaw inventory of incoming and outgoing materials based on physical counts and barcode systems.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Designed warehouse layout to optimize space utilization and facilitate high-volume traffic flow.
- Enforced safety procedures and maintained clean, organized storage areas.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Communicated with vendors and carriers about shipments, delays, and order status.
- Established and maintained good relations with customers, vendors, and transport companies.
- Communicated regularly with other departments regarding supply chain activities.
- Prepared inventory for shipment by attaching tags and labels.
Office Administrative Assistant
Imax Grand Canyon Visitor Center
Tusayan, Grand Canyon, AZ
04.2014 - 03.2016
- Answered phones, routed messages, and greeted visitors, enhancing professional communication and office environment.
- Assisted team members with administrative requests and task follow-up
- Supported confidential record handling, forms processing, and office communication
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by monitoring stock levels and ensuring timely replenishment.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Verified employee hours, deductions, and pay changes for accuracy.
- Resolved payroll questions with employees and managers.
- Updated payroll files with new hires, terminations, and status changes.
- Reconciled payroll reports with finance and accounting records.
- Maintained confidential payroll records and employee documentation.
- Provided friendly greetings to customers, fostering a positive store atmosphere. and processed sales Processed sales at retail checkout.
- Handled cash, card, and digital payments with accuracy.
- Balanced register drawers and prepared cash reports for store review.
- Processed returns, exchanges, and refunds following store policies.
- Maintained clean checkout area and organized nearby supplies.
- Greeted customers and provided friendly customer service.
Human Resources Specialist
Grand Hotel
Tusayan, Grand Canyon, AZ
04.2015 - 01.2016
- Coordinated onboarding and orientation for hospitality staff, ensuring seamless integration and compliance with employee paperwork.
- Managed hotel recruitment for front desk, housekeeping, and food & Beverage teams.
- Supported payroll processing, timekeeping checks, and schedule corrections.
- Reviewed and approved employee leave requests according to company policy, accommodations, and updated HR system records.
- Conducted exit interviews and prepared separation documentation for departing employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Managed benefits enrollments and changes for employees such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Performed thorough background checks on potential candidates for hiring and orientation, coordinating new employee onboarding process.
- Established and maintained trusted relationships throughout the organization to enhance employee experience and support business objectives.
- Identified and proposed enhancements to HR programs, streamlining processes to better serve employee needs.
Sales & Marketing Assistant
Best Western Squire Inn
Tusayan, Grand Canyon, AZ
10.2008 - 05.2011
- Developed strategic relationships with key decision makers at target companies.
- Followed up on quotes, contracts, and account requests
- Resolved customer objections with clear, professional communication
- Maintained accurate records for employer sales activities
- Scheduled appointments and coordinated client meetings
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on the phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Coordinated with kitchen and service staff to support timely order flow.
- Provided customer service to ensure guest satisfaction.
Administrative Assistant
Best Western Grand Canyon Squire Inn
Tusayan, Grand Canyon, AZ
02.2005 - 10.2008
- Managed incoming calls, emails, and visitor requests for executive office
- Coordinated General Manager calendars, meetings, and daily schedule
- Maintained confidential records, files, and executive communication logs
- Supported cross-department communication between General Manager and staff
- Monitored office supplies and coordinated vendor requests for company operations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily operational tasks to support office functions. accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided clerical support such as filing documents, photocopying materials, scanning documents into digital format.
Education
High School Diploma -
Coconino High School
Flagstaff AZ05-1979
Skills
- Cash handling
- Register operations
- Handling payments
- Customer service
- Customer satisfaction
- Payroll processing
- Accounts Payable
- Accounts Receivable
- Inventory tracking
- Inventory control
- Document management
- Records management
- Microsoft Excel
- Office administration
- Time management
- Schedule and calendar management
- Team collaboration
- Interdepartmental collaboration
- Attention to detail
- Communication skills
- Problem solving
- Relationship building
- Administrative support
- Mail distribution
Certification
- Food Handlers Certificate
Timeline
Clerk
Texaco Foodmart
07.2022 - 04.2025
Warehouse Manager
Canyon Flight Trading Company
05.2016 - 03.2020
Human Resources Specialist
Grand Hotel
04.2015 - 01.2016
Office Administrative Assistant
Imax Grand Canyon Visitor Center
04.2014 - 03.2016
Sales & Marketing Assistant
Best Western Squire Inn
10.2008 - 05.2011
Administrative Assistant
Best Western Grand Canyon Squire Inn
02.2005 - 10.2008
High School Diploma -
Coconino High School